TNPC #3.10

Online Trading (E*Trade)- TJ

Technical problems

  • No persistent connection
     
  • Cookies are the work around
     

Lots of regular mail to get things done

Delays

  • Not good communication
     
  • Uninformed Helpdesk
     
    • Offered to let him call Germany!
       
  • Double charged his bank
     
    • He paid the $15 service charge
       
  • Trades made haven't gone through
     
    • New Branch
       

Conclusion

  • Don't be too hasty to jump in