What You Need to Know about All Things PC
Volume 5 Number 05Click here to return to the back issues page.Click here to return to the main newsletter page.
The Naked PC - http://www.TheNakedPC.com What You Need to Know about All Things PC Publisher: Lee Hudspeth and T.J. Lee Editor in Chief: Dan Butler Contributing Editor: Al Gordon This issue is for Thursday, February 28, 2002 - Vol. 5 No. 05 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Table of Contents ** 01. Letter from the Publisher ** 02. Spam vs. Newsgroups (by Dan Butler) ** 03. The Corporate User and the IT Staff: Part 2 (by T.J. Lee) ** 04. How to REALLY Completely Remove Microsoft Office CD1 (by Lee Hudspeth) ** 05. Tape Backup: Reliability Is What Counts (by Al Gordon) ** 06. Featured Product - BackUp MyPC (reviewed by Al Gordon) ** 07. Featured Web Page - IRS e-file (reviewed by Lee Hudspeth) ** 08. Featured Drawing - Office Suite of Your Choice ** 09. Newsworthy - a potpourri of current events and interesting stuff ** 01. Letter from the Publisher Tax season is upon those of us residing in the U.S., so in this issue our Featured Web Page covers the Internal Revenue Service's e-file electronic filing mechanism. Remember the days, not so very long ago actually, when it was new technology to use TurboTax or its kin to print out "IRS approved" forms on your own printer? Now, you can sit back and relax as you let the electrons whisk your forms at the speed of light--or your ISP's bandwidth constraint, whichever comes first--into the Treasury department's giant maw. All this 24/7 and from the convenience of your own home (or office). CONGRATULATIONS to readers Sara C. and Kathleen G., winners of The Naked PC "Digital versus Paper Books" drawing. They have each won a free Photon Micro-Light in the color of their choice. Be sure to check out this issue's "Office Suite of Your Choice" drawing, it's simple to enter! In this issue... Dan offers sage counsel on reducing the risk of your newsgroup postings generating spam in your inbox. Jim continues his ruminations about the unique communication space that exists between business users and information technology (IT) staff. Lee explains how you can *really* completely remove Microsoft Office from your system (it's not that easy unless you know the arcane steps). Al reflects on tape backup device reliability (when a tape drive doesn't catch your attention, that's a good thing). Reader support is what keeps The Naked PC free. To this end you can help us by passing a copy on to co-workers and friends (no spam please). We even make it easy to refer people to The Naked PC... check out our Refer page: http://www.TheNakedPC.com/refer/ +++------------------------- sponsor -------------------------+++ MICRO-LIGHTS the Super POCKET FLASHLIGHT! Micro-Lights are the BRIGHTEST flashlights for their size in the WORLD. Reliable, incredibly bright light for any situation. A Micro-Light is small enough to clip to your key chain, carry it in your pocket or purse and you won't even know it's there. But you'll never, ever be caught in the dark! Instant light in emergencies, or just when you have to find something under your desk or the sofa. The Red, Orange, or Yellow lights run for 120 hours on a single lithium battery! Carry a Micro-Light for a week and you'll never go anywhere without one again. http://www.TheNakedPC.com/t/a/tr.cgi?pocketflashlight +++------------------------- sponsor -------------------------+++ ** 02. Spam vs. Newsgroups (by Dan Butler) We all get spam in our email -- all that garbage that clutters up your inbox. If you've ever wondered how they got your name and what you can do about it, this series should help. Some of the most helpful user-to-user information on the Internet is found on interactive Bulletin Boards and newsgroups. These are also the source of some of the spam you receive. The problem is that spammers use automated programs to extract your email address from those forums, then sell your address to spammers who fill your email box with meaningless trash. How can you stop them? The first thing you'll want to do is consider using a throwaway email account. Yahoo!, HotMail, and others let you set these up for free. One annoyance is you have to check your mail apart from your Web browser. The bigger issue is, these services are magnets for even more spam, compounding the problem. A second solution would be an account with a service like SpamMotel: http://www.TheNakedPC.com/t/505/tr.cgi?dan1 Spam Motel generates unique addresses you assign to various sources. Then when email comes in you know where it was generated. We have several The Naked PC readers who use this service successfully. I like the way this service works. Other services, like SpamCop, require people who want to send you mail to jump through hoops. I find it frustrating and time consuming, especially if the SpamCop user contacted me first. The Spam Motel model is much more reasonable. You may try adding extra letters to your email address. If your address was me@example.com you might use me@NO_SPAMexample.com when you post. This works okay with one caveat. Make sure you put the extra characters on the right hand side of the "@" character. me@NO_SPAMexample.com <- correct meNO_SPAM@example.com <- incorrect What is the difference? The second form still sends email to your ISP. So it still ties up the server and increases the work your administrators must go through. The correct way causes the email to never leave the originating server. Do these techniques help? They can. But the fact remains that if you participate in public boards you'll receive spam from those postings. No easy way around it. One simple solution is to ask your ISP for an email alias. This is a second address for your main mailbox. So all mail sent to your main address and your alias go to the same mailbox. Then filter email to the alias to a different folder. Give your real email address only to your close friends and family. If your real address is already in wide use, get an alias to use for that. These ideas should help you as you go interact with others on the Internet. Here are a couple of ideas for handling spam in general. Learn to use your email program's filters. Filter anything not addressed to you to a folder. This won't stop all of it but it will help. One tip on setting up filters. While it's tempting to delete mail you think is spam, consider moving it to a folder instead. You never know when one of your filters will pick a piece of legitimate email. Just check the spam folder periodically and delete anything you don't need. Here's a very important tip. *Never* reply to a spam in order to be removed from the list. All this does is alert the spammer that your address is valid and you can rest assured that your address will be sold far and wide and your spam increase exponentially. Next issue I'll discuss how spammers deliver email to you without even knowing your address. You can reach Dan Butler at: mailto:danbutler@TheNakedPC.com +++------------------------- sponsor -------------------------+++ "You Can Laugh At Money Worries - If You Follow This Simple Plan" Do you sometimes have more month than money? Ever wonder how to dig out of the hole of debt? Maybe someone you know is struggling. In today's uncertain times with tens of thousands being laid off, this is one step you can take now to make your future more certain. This proven multimedia course will show you everything you need. http://www.TheNakedPC.com/t/a/tr.cgi?financial +++------------------------- sponsor -------------------------+++ ** 03. The Corporate User and the IT Staff: Part 2 (by T.J. Lee) As I mentioned in Part 1 of this series, one of the reasons there's such a lack of communication between the end users and the IT staff that supports them, or more correctly so much mis- communication, is that both groups speak a different language and have very different focuses in how they approach computers. Corporate end-users or "business users" (as one TNPCer wanted to be referred to) use the computer and the software that runs on it to "perform work." The IT staff are mandated to keep the computers and the network "working" and that is a very different thing altogether. If there were no users logging on and running applications, the network would be a lot easier to keep working. This line of thinking is how the IT support and the business users come to consider theirs an adversarial relationship when it really should not be. The users allow the enterprise to create its work product (whatever that may be, goods, services, or both), which generates the revenue to pay for the network and the support thereof. One communication problem I ran into recently has to do with getting "procedures" ahead of "policy." When a new technology is going to be implemented on a network it is important to have a policy worked out as to how this technology is going to be used. The business purpose that it will fulfill has to be clearly defined. Remember, for a new technology to be cost effective it has to meet one of the three "Lee's Laws for New Technology." 1) The technology must enable a user to accomplish more work than before in the same amount of time. 2) The work product generated by the user must be of a higher quality than was generated with the previous technology. 3) It must be possible to accomplish a task not possible without the new technology. Granted that users are likely to find uses for a technology that the policy makers may not have considered but there should always be a policy in place and procedures for implementation worked out prior to just turning users loose with it. Consider the following example I ran into recently that illustrates both the need for policy/procedures as well as how quickly communication breaks down between IT and users. A network upgrade included a piece of hardware from HP called a Digital Sender (9100C with a street price around $3,000). The Digital Sender is a nifty piece of hardware that lets you scan documents and send them to an email or IP address as a PDF file. It supports distribution lists, certain fax solutions, is fast and reasonably easy to operate. It also comes with some Adobe utilities that allow the images to be manipulated at the destination PC. One of these utilities that allowed the PDF to be optically scanned into Word was not working properly. Sometimes it would work and sometimes it wouldn't so the IT guys were called and told to "fix" the problem with the OCR utility. Now, there was a problem with this utility, which involved having installed something prior to something else and if you didn't install the various pieces in the correct order you wound up with this problem. The IT department threw resources at the problem until they eventually "fixed" it. That's what IT support professionals do, fix things. And there was a problem. However, the real issue was not that the OCR utility had a bug in it but that scanning and OCR was the WRONG technology for this task in the first place. Note the emphasis on the word "wrong." The user wanted to move data from a printed report that they received to a format wherein the data could be cut and pasted into different pieces. The problem was that this was numeric data and the error rate of OCR software makes it potentially disastrous to try to OCR this type of data unless you're going to manually check every figure, which was not going to happen. The solution was to go upstream in the process and simply print the reports to a file format instead of printing to paper. The reports could then be manipulated directly without having to deal with hard copy and no scanning or OCR was required. IT solved the wrong problem because the user did not explain what they were really trying to do, just a symptom they ran into trying to utilize a new technology for the wrong purpose. What's needed to avoid situations like this is a regular interaction between users and IT staffers where they can both step back from the day-to-day issues and consider the larger picture. What is the end product that the users are trying to generate? What technologies are available and how can they be implemented to achieve the business goals of the users? It's not uncommon for the company I work for to find unused or underutilized technology solutions just because no one has had the time to consider how they might be implemented. The users may not know of the technology (even those already available on their networks) or the IT staff does not know of the business problem a given technology could be applied to. Often it's a case of both. You can reach T.J. Lee at: mailto:tj_lee@TheNakedPC.com +++------------------------- sponsor -------------------------+++ "The Book That Should Have Come with Your Computer" "This book should come with every PC - it has become MY BIBLE." "I find information in this book that I can't find anywhere else." These are just a few of the comments we've received on this book. This book-on-a-CD-ROM is fully searchable! Written by the same guys who bring you this newsletter, T.J. Lee, Lee Hudspeth, and Dan Butler, tell you what every computer user needs to know. As Chris Pirillo at Lockergnome says, "It's amazing how much stuff you'll find on the care and feeding of your system in this book." If you use computers you need this book! Check it out! http://www.TheNakedPC.com/t/a/tr.cgi?tugpc2 +++------------------------- sponsor -------------------------+++ ** 04. How to REALLY Completely Remove Microsoft Office CD1 (by Lee Hudspeth) In this article I'll save you time and angst if you need to completely remove the core applications and tools that come on Microsoft Office 2000 CD1 (the meat and potatoes of the Office 2000 install). Following Microsoft's instructions doesn't completely remove CD1, and since it takes about 45 minutes to work through the process, I hope to save you the time I lost doing it twice. I have frequently used Microsoft's Knowledge Base article Q219423 "OFF2000: How to Completely Remove Microsoft Office CD1." As many of you know, I have found that a scorched earth policy is often the only way to resolve a problem with Office (Windows, too, but that's a tip for another day). A few days ago while I was spell- checking, Word 2000 reported the message "Word cannot find the spelling file MSSpell3.dll or mssp232.dll for English (U.S.)." I looked this problem up in the Knowledge Base and found the relevant article "WD2000: Error Message: Word Cannot Find the Spelling File... [Q240408]." Unfortunately, the article's solution didn't work: I did a maintenance mode setup and forced setup to "Update Now" Office's Proofing Tools, the message continued undeterred. Go figure. I remembered this happening on another PC a while back, and that I had used an erase-type freebie tool to scorch Office 2000, so I located the aforementioned Q219423 and started reading. http://www.TheNakedPC.com/t/505/tr.cgi?lee1 Microsoft's suggested fix, in a nutshell, is to run setup in maintenance mode, choose the "Remove Office" option, then manually delete a substantial number of folders and files and some Registry keys. Alternately, you can use their "Office 2000 File and Registry Eraser Utility" (a.k.a. Eraser 2000) to do the deletions for you. http://www.TheNakedPC.com/t/505/tr.cgi?lee2 I did the "Remove Office" process, ran Eraser 2000, re-installed Office, and the error persisted! My system hung on a mid-process reboot prompted by the Eraser 2000 tool, so it's possible that caused a disruption in Eraser 2000 finishing whatever it needed to do after the reboot. Also, Microsoft's steps leave behind a small number of files and folders that it says are innocuous. Lastly, and I think this is the key (no pun intended), it appears that Eraser 2000 doesn't actually delete the main Office 2000 registry key and its sub-keys that live at HKEY_CURRENT_USER\Software\Microsoft\Office\9.0 (ditto HKEY_LOCAL_MACHINE...). At least it didn't get rid of them for me on its first pass. So, here are my amended steps, that work. 1. Make sure you're willing to have your Registry be edited. You may wish to back it up first. The procedure for doing so is documented in the Q219423 article. 2. There are different steps for Windows 2000 versus Windows 98; what I'm describing here worked for me on a Win98SE PC. 3. To avoid having to tediously reset your Office settings, consider running the free Microsoft Office 2000 "Save My Settings Wizard" tool. For more information: http://www.TheNakedPC.com/t/505/tr.cgi?lee3 Once installed, the steps are: Start, Programs, Microsoft Office Tools, Save My Settings Wizard. 4. Run Office setup in maintenance mode. 5. Choose the "Remove Office" option. 6. When it's finished, reboot. 7. After rebooting when the PC displays its desktop, close all system tray applications. This should help prevent shutdown problems when Eraser 2000 mandates a reboot. 8. Run Eraser 2000. 9. Follow the Q219423 article's manual deletion steps for folders and files (for Step 5 that includes over 170 files, I confess I looked up a few randomly and since none were found I skipped the rest; your mileage may vary). 10. Follow the Q219423 article's manual deletion steps for the Registry keys. 11. Manually delete the "C:\Program Files\Microsoft Office" folder and any sub-folders below it. 12. Manually delete all files in your TEMP folder (typically C:\Windows\Temp), but not the folder itself. 13. Reboot. 14. Install Office 2000. 15. Run the "Save My Settings Wizard" to retrieve your previously saved settings. Although I certainly hope you never have to resort to a scorched earth uninstall/reinstall of Office 2000, I know from plenty of client and personal experience that it's often the only fix. You can reach Lee Hudspeth at: mailto:LeeHudspeth@TheNakedPC.com ** 05. Tape Backup: Reliability Is What Counts (by Al Gordon) I have been testing the Sony SDX-D400C AIT-1 tape drive for the past month, and the experience has been a little boring. That is a HUGE complement for a backup device. http://www.TheNakedPC.com/t/505/tr.cgi?al1 You may want your multimedia devices to give you kick-butt sound, for example, or for a video card to dazzle you with its resolution. But you don't want glitz from tape backup. If a tape device calls attention to itself, the reason almost always is trouble: The backup failed. The tape is out of space. There was a communications error. Backup hardware should be reliable, efficient, and invisible. The Sony was. Each night, when Retrospect Backup launched its automated backup, the Sony quietly whirred to life, performed the backup, and shut down smoothly. In "real world" testing, it provided sustained transfer rates of 120 MB/minute or better, among the highest I have seen for a backup tape. http://www.TheNakedPC.com/t/505/tr.cgi?al2 Seek times--the time it takes the drive to find the spot on the tape where data is located--also were quick. Not only does that help with incremental backups, but it greatly speeds up restores. This performance appears to be the result of a first class tape drive mechanism, as one would expect from a Sony product. Equally important, this was the first tape drive I've tested that did not report an error or fail to complete a backup or restore. No glitches. Both Dantz Retrospect and Stomp/Veritas BackUp MyPC (see my other article in this issue) worked well with the drive. To help you migrate from other tape backup systems, Sony bundles NovaStor TapeCopy software with the drive kits for transferring data from your old tapes to the new. The only problems in the test were purely self-inflicted. Sony's drive is in the tidy 3-1/2" format, which makes it easy to fit into an internal drive bay. Internal drives, thus, are the preferred choice. However, I decided that I didn't want to open up my PC to fit a test unit and asked for an external device. Alas my existing SCSI card's external connector only supported 20 MBps speeds while the Sony uses 40 MBps. Happily, the folks at Adaptec were kind enough to provide 19160, 29160, and 39160 cards for me to get this sorted out. The 39160 ultimately provided the right combination of internal and external speeds for my system. http://www.TheNakedPC.com/t/505/tr.cgi?al3 So much for my grand design of not opening the PC, however. The Sony is not, mind you, a personal backup solution. The internal version runs just under $1,000 and the external is over $1,200. The device is aimed at business and network users who need to protect vital data. It comes as single-drive packages for smaller businesses and workgroups as well as in multi-drive "libraries." AIT--"Advanced Intelligent Tape"--is Sony's successor to DDS digital tape. DDS-4, the fourth generation of the format, will be the last. Sony has been selling AIT-1 and AIT-2 drives and recently unveiled AIT-3 products. In the tape world, each generation means essentially that they have figured out now to squeeze more data on the tape. Standard practice also is that new generations are backward compatible for reading--in other words, they can retrieve data from your old tapes. What all of this means to you is that as each generation rolls out, the price of earlier versions drops. Sony cut AIT-1 drive prices by about $250 in February, and street prices likely will drop more as AIT-3 makes it way onto the market. Thus, the AIT-1 drive will have the assurance of both backward read compatibility and the Sony brand name to protect your investment. You can reach Al Gordon at: mailto:al@TheNakedPC.com ** 06. Featured Product - BackUp MyPC (reviewed by Al Gordon) Maybe we should call it "A/K/A (also known as) Backup." Through a series of corporate deals, Arcada Backup Desktop Exec, the favorite choice for Windows 95 backup, became Seagate Backup Desktop Exec, and then Veritas Backup Desktop Exec. And now it has been transformed again into Stomp's BackUp MyPC. http://www.TheNakedPC.com/t/505/tr.cgi?fprod It never really did make sense for Veritas--which specializes in solutions for large corporate networks--to be selling in the consumer space. Evidentially the company thought so, too. Stomp, Inc. was assigned the distribution of Veritas's consumer products, which also include the RecordNow MAX CD writer software. http://www.TheNakedPC.com/t/505/tr.cgi?fprod2 BackUp MyPC, just out in Version 4.71, maintains the long- standing tradition of the product: update it for new operating systems (in this case, Windows XP) and for new devices, but don't mess with the interface. Going all the way back to Arcada days, the combination of wizards and an Explorer-like dialog made the software simple to use. It lacks many of the powerful features of Retrospect, but it has a better disaster recovery process and is much easier to use. The one glaring omission continues to be that while you can select specific file types to exclude from backups (so you don't waste time saving temp files), there is no provision to limit backups to specific file types (so you can backup only data files, for example). Nevertheless BackUp MyPC remains the backup software of choice for sheer ease of use. You can reach Al Gordon at: mailto:al@TheNakedPC.com ** 07. Featured Web Page - IRS e-file (reviewed by Lee Hudspeth) The IRS is actively promoting the electronic filing of tax returns. The agency touts the main benefit as a speedy refund, "IRS e-file means fast refunds - in half the time compared to filing a paper return - and even faster and safer with Direct Deposit." Individual taxpayers can e-file in a variety of ways: using your tax preparer, a PC, by telephone (TeleFile), or by a volunteer service (in some cases). Businesses have a variety of e-filing options, too. Here is the IRS e-file home page: http://www.TheNakedPC.com/t/505/tr.cgi?fsite To see a listing of free Internet filing opportunities, options for paying your tax bill via credit card, and other e-file partner resources, go here. http://www.TheNakedPC.com/t/505/tr.cgi?fsite2 ** 08. Featured Drawing - Office Suite of Your Choice If you've never entered a The Naked PC drawing here's how it works. You go to a Web page on our site, answer one survey question (something like "Which program do you use for your office suite?"), and enter your email address. To encourage readers to participate in the survey, we have a drawing from the email addresses of those who participate in each survey and we give away something really cool. Now, obviously we already have your email address or you wouldn't be reading this, but this drawing for prizes will only include those folks who answer this issue's question (entering a prior drawing doesn't count for this one). We'll only use the email addresses we collect for the purpose of notifying who won the prize, nothing else. On March 6th we'll pick two entered names at random. The winners each get one Photon Micro-Light II pocket flashlight--a $19.95 value absolutely free. And the winners pick the color of their choice. But you have to enter to win. How easy is that? http://www.TheNakedPC.com/t/505/tr.cgi?fdrawing ** 09. Newsworthy - a potpourri of current events and interesting stuff *-* eBay's privacy policy update has watchdogs howling. Critics are concerned that the policy gives eBay the right to ban someone from the site under too broad a set of circumstances, and that eBay can disclose members' personal information much too freely. http://www.TheNakedPC.com/t/505/tr.cgi?news1 *-* Are you an AOL user? Are you tired of AOL's relentless marketing tactics? You may want to join the lawsuit... A group of former subscribers in California filed suit in federal court alleging that AOL Time Warner "unlawfully charged" and withdrew funds for merchandise that the customers never ordered. http://www.TheNakedPC.com/t/505/tr.cgi?news2 *-* Media now has access to key testimony from Microsoft antitrust trial. The depositions include videotape and their transcripts of high-ranking Microsoft officials, including CEO Steve Ballmer. http://www.TheNakedPC.com/t/505/tr.cgi?news3 Have you come across something newsworthy? Drop us a line: mailto:hottips@TheNakedPC.com **PLEASE SUPPORT THE NAKED PC BY VISITING OUR ADVERTISERS** +++----------------------- classifieds -----------------------+++ >> "How Many Ways Will You Use These Amazing Devices?" They're incredibly handy. When we first saw these amazing little devices we thought, "these will look cool hanging on my key ring." Then we started using them. WOW - every day we find more uses. How many will you find? http://www.TheNakedPC.com/t/a/tr.cgi?swisstech +++-----------------------------------------------------------+++ THE HOT TIP FOR PC USERS Computer Tips Compendium contains over 460 computer tips packaged as an electronic book-on-CD-ROM. Get the best tips, tricks, and techniques in a fully searchable format all on a single CD. 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Tweaki also comes with a built-in undo function that restores any tweaked setting the utility tracks, no matter how long ago you tweaked it! http://www.TheNakedPC.com/t/a/tr.cgi?tweaki +++-----------------------------------------------------------+++ DISCLAIMER Personal computers are individual machines with performance that can vary with components, software, and operator ability. The Naked PC is not responsible for the manner in which the information presented is used or interpreted. Also, although we work hard to provide you with accurate Internet links in The Naked PC, we are not responsible for Internet links herein that represent sites owned and operated by third parties. We are not responsible for the content, accuracy, performance, or availability of any such third-party sites. REDISTRIBUTION POLICY We encourage you to forward this newsletter to your friends, associates, and colleagues for their review and enjoyment. 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If you've got a technical question about PC issues, or suggestions of your own, this is the place to hang out: http://www.PRIMEConsulting.com/annoyanceboard/ ADVERTISING To advertise in The Naked PC go to: http://www.TheNakedPC.com/tnpcadvertising.html Mail services provided by Blue Horizon Enterprises, one of the very few "Mom and Pop" operations left on the Web: http://www.bhorizon.com Copyright (c) 2002, PRIME Consulting Group, Inc. and Dan Butler. All Rights Reserved. The Naked PC is a trademark of PRIME Consulting Group, Inc. ISSN: 1522-4422 TNPC Hot Tips:
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