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Volume 5 Number 03

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The Naked PC - http://www.TheNakedPC.com
What You Need to Know about All Things PC
Publisher:           Lee Hudspeth and T.J. Lee
Editor in Chief:     Dan Butler
Contributing Editor: Al Gordon
This issue is for Thursday, January 31, 2002 - Vol. 5 No. 03
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Table of Contents

** 01. Letter from the Publisher
** 02. Evaluating Anti-virus Software for Ease of Use:
       Grisoft AVG 6.0 Professional Edition (by Lee Hudspeth)
** 03. eXPeriencing Windows XP: Upgrading Over an Earlier Version
       of Windows (by Al Gordon)
** 04. The Corporate User and the IT Staff: Part 1 (by T.J. Lee)
** 05. Personal Finance Software Showing Its Age (by Al Gordon)
** 06. Featured Product - Click'N Design 3D CD Labeling Software
       (reviewed by T.J. Lee)
** 07. Featured Web Page - DVD Easter Eggs (reviewed by
       Lee Hudspeth)
** 08. Featured Drawing - Digital versus Paper Books
** 09. Newsworthy - a potpourri of current events and
       interesting stuff


** 01. Letter from the Publisher

In sorting through some email recently, we came up with three
frequently asked questions. Here are the answers and the links.

Q: Where can I read Dan's review of the new Photon III Micro-
Light? A: click here.
http://www.TheNakedPC.com/t/503/tr.cgi?publet1

Q: What are your TheNakedPCStore.com Browser Bucks discount
coupons all about? A: Each Browser Buck coupon is a one-time 5%
or 10% discount coupon; one or more is physically included in
each order we ship.
http://www.TheNakedPC.com/t/503/tr.cgi?publet2

Q: What's your privacy policy? A: Your privacy is a very
important concern to us, and we don't make your email address
available to any third parties.
http://www.TheNakedPC.com/t/503/tr.cgi?publet3

Wow, January is almost officially over... This issue includes
Lee's ease-of-use review of Grisoft AVG's anti-virus program,
Al's caveats about upgrading to Windows XP from an earlier
version plus his thoughts on how to maximize your productivity
when using personal finance software (read: Money and Quicken),
and Jim's suggestions about mitigating the wide cultural gulf
that can separate end users and IT staff.

We have a special drawing going on right now, and it's a snap to
enter. We're seeking your opinion about a topic important to us,
so we're offer a TheNakedPCStore.com discount for folks who do
fill out this survey. See this issue's "Featured Drawing -
Digital versus Paper Books" article for more information.

Reader support is what keeps The Naked PC free. To this end you
can help us by passing a copy on to co-workers and friends (no
spam please). We even make it easy to refer people to The Naked
PC... check out our Refer page:
http://www.TheNakedPC.com/refer/


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** 02. Evaluating Anti-virus Software for Ease of Use:
       Grisoft AVG 6.0 Professional Edition (by Lee Hudspeth)

In this article I examine how easy Grisoft AVG 6.0 Professional
Edition is to use. Some The Naked PC readers have recommended
AVG's free version, but I chose to review the Professional
version in order to continuing comparing "apples to apples" among
anti-virus programs.

* Installation time? 1 HOUR 22 MINUTES. Criteria: This involves a
full install plus these tasks: register; run an "update cycle"
after install; create and test a rescue disk set; scan the entire
system for viruses after install; schedule weekly scans; and
schedule daily updates.

I was disappointed that during installation the program doesn't
prompt you to create a rescue disk set, instead you have to
manually find the UI (from the "AVG 6.0 for Windows" dialog *not*
the Control Center, select Service, Create Rescue Disk). Also,
the program was not able to create the second rescue disk and
reported "AVG Rescue Disc was not created!" (an unhelpful
message), although it was able to create the first, bootable
disk. It turns out that was because the second disk I used had
data on it; when I did a Quick Format on it, then AVG would write
the second disk. The program should walk the user through the
necessary steps it expects instead of forcing the user to
diagnose the problem.

* Easy to automatically register on-line during installation?
(range: very easy, easy, average, difficult, very difficult) VERY
EASY.

* Easy to automatically connect for updates? VERY EASY.
Furthermore, virus updates and technical support are free for the
life of the product.

However, I was confused by the language used for a crucial
setting; the label for the check box in the Control Center's
Update Manager tab, "Update if database is older than [30] days"
(30 is the default). The help file explains "...if the virus
database is older than the number of days designated, the program
will download the Updated files" and defines the virus database
as the database resident on your PC. So, assuming your copy of
AVG is set to the default 30 days, if you read this literally,
when you check AVG's Web server for an update and your PC's
database is 30 days older than the server's, it won't get an
update. If your PC's database is 1 day older than the server's,
it won't get an update. You PC's database would only get an
update if it's 31 days or more older than the server's. That's
not what you or I would want to happen. We would always want
there to be an update no matter how little time stamp difference
there was between the PC's database and the server's. Also, it
might be the case that an update for a new virus occurs in a time
frame less than 24 hours, even though the control's smallest
granularity is 1 day. I don't see the point of having such a
setting at all. If there is an update on the server, the program
should always get it. Period. That may well be the way it works
in spite of the confusing documentation, but I have yet to get a
definitive answer from the folks at Grisoft.

* Easy to contact technical support about bugs? VERY DIFFICULT.
In the US, there's no technical support phone number at all, so
support is by email only (support is free for all customers who
have purchased product). Folks outside the US may be able to
contact Grisoft directly in their country by phone, e.g., United
Kingdom, Czech Republic, Norway, etc. See their Web site for this
information. According to Dusan Tejkal in Grisoft's Public
Relations group, "Grisoft is now implementing a new CRM solution
from Siebel Systems to offer [customers] a very user-friendly
email and FAQ experience. The implementation will be finished in
March 2002."

* How long for technical support to reply to email (hours)? 138. 
(In my original article, I reported "NO RESPONSE RECEIVED" since 
none had been received as of the issue's publication date, which 
was five days following my original email. The following day--the
sixth day--a reply arrived. -- LH)

Note: this is a new "ease of use" category that I've added to my
evaluation process, and I have updated my table for other anti-
virus programs to show this value, too (the link to this
supplemental page appears at the end of this article).

* Easy to contact technical support about subscription problems?
N/A. "Not applicable" because all updates are free, thus there's
no subscription process.

* Is the CD bootable into a set of recovery tools? NO.

* Easy to configure overall? AVERAGE. However, I don't like the
Test Result UI because you can't maximize the dialog, you can't
sort by column (e.g., Virus Name or Status), and the only way to
locate any infections is to scroll through the entire list--which
can be very long if you turn on the "Report... Presence of
macros" setting as I did for testing purposes--until you find any
identified viruses (alternately, and inconveniently, you can save
the test results to a LOG file, edit it in Notepad, and look for
the word "virus"). The UI for controlling when automatic updates
occur is in a different module (the AVG Control Center) than the
module that controls scheduled testing and other tasks (the main
program, a/k/a "AVG 6.0 for Windows"). This is confusing.

* How easy is it to view the package's virus list? DIFFICULT (UI:
Start, Programs, AVG 6.0 Anti-Virus System, AVG 6.0 for Windows,
Help, Virus Info; alternately, right-click the AVG icon in the
System Tray, Run AVG Anti-Virus, Help, Virus Info).
Unfortunately, the program doesn't allow you to search for a
specific virus and this is inconvenient.

* How does it handle the EICAR standard anti-virus test file?
PASSES ALL.

* ICSA Labs certified? YES.

* Scans Microsoft Word, Excel, and PowerPoint 2000 (and higher)
documents before they are opened by the host Office application?
YES. Initially, Microsoft Office indicated that AVG was not using
this API. Here are the steps to check whether your anti-virus
program supports Office's virus scanner API: in the Office
application select Tools, Macro, Security, click the "Security
Level" tab and look at the text in the lower left corner of the
dialog. If the anti-virus program does not support this API then
the text reads, "No virus scanner installed." If it supports this
API then the text reads, "Virus scanner(s) installed."

When I mentioned this to my PR contact, I was told that AVG does
support the API, but that sometimes during installation the
module AVGOFF2K.DLL doesn't get registered. The AVG program
directory contains a batch file named AVGOFF2K.BAT that registers
the plug-in to Office. The batch file is just a wrapper for
Windows' built-in Regsvr32 (Register Server) tool, and if the
batch file doesn't work for you, do this: click Start, choose
Run, then enter this command line (first verify that your copy of
the DLL is in the same folder as the example):

regsvr32 "c:\program files\grisoft\avg6\avgoff2k.dll"

and click OK. You should see a message box that reads,
"DllRegisterServer in c:\program files\grisoft\avg6\avgoff2k.dll
succeeded." When you restart Word (or Excel or PowerPoint) the
Security dialog should show that a virus scanner is installed. My
version of the command line omits the "/s" (silent) switch so you
*can* see the message box result of the DLL registration process,
and my version uses the DLL's fully-qualified filename to reduce
the likelihood of Regsvr32 not finding the DLL.

The key to your success with any anti-virus vendor's product is
to use it, and use it aggressively.

To see my evaluation of this and other anti-virus products in a
table format, refer to my supplemental page:
http://www.TheNakedPC.com/t/503/tr.cgi?lee1

You can buy a copy of Grisoft AVG 6.0 Professional Edition here:
http://www.TheNakedPC.com/t/503/tr.cgi?lee2

You can reach Lee Hudspeth at:
mailto:LeeHudspeth@TheNakedPC.com


** 03. eXPeriencing Windows XP: Upgrading Over an Earlier Version
       of Windows (by Al Gordon)

Here's the word on installing your Windows XP upgrade over your
existing Windows installation:

Don't.

The equation is very simple. Windows XP is a significantly more
stable OS than Windows ME (Millennium Edition) and Windows 9x,
and more compatible with common applications than Windows 2000.
Plus it has features to protect crucial operating system files
against corruption, including being overwritten by other software
installations. To take full advantage of those capabilities,
therefore, you want to get rid of all the junk--bad drivers and
DLLs, unneeded and duplicate files, obsolete or corrupt Registry
settings, etc.--that might be clogging your system.

In other words, you need to get rid of the old junk--if only to
make way for new junk--and an "up and over" upgrade doesn't cut
it.

This principle already was well established here after careful
study at the secret The Naked PC testing labs. But it took on
special force when a friend asked me to help him upgrade his
Windows 2000 notebook to XP Pro. The job, which should have taken
about 90 minutes to two hours, instead took more than seven.

The setup bogged down at the point when it starts the "installing
devices" phase, and according to a Microsoft technical support
engineer, that is a common occurrence. At that point in setup
(the time remaining counter will be showing 34-32 minutes) XP is
going over all the device drivers on your system, not just your
actual hardware, to see what will be kept and what will be
replaced. And if setup is uncertain, the process bogs down.
Naturally with a clean install this doesn't happen because there
aren't any old drivers to review.

Eventually, we got the upgrade done. But one of the key reasons
to upgrade rather than install clean: saving time (because you
don't have to reinstall your apps and recreate your setting), was
totally lost.

Before that particular fiasco, with the help of the folks at Dell
Computer, I put this to the test on a Inspiron 8000 laptop with
Windows ME as well as my Dimension desktop with Windows 2000.
http://www.TheNakedPC.com/t/503/tr.cgi?al1

As noted previously, other companies declined to participate in
upgrading tests, lest it be perceived that they were encouraging
customers to upgrade old PCs rather than buy new ones. But Dell
has an aggressive policy for supporting XP upgrades on its newer
units. The Dell Support Web site, in fact, has wizards,
checklists, and easily accessible downloads of new drivers and
the like, all there to assist you.

Note I said "newer"--Dell has drawn the line for support at those
units for which it is still providing upgrades. Typically, this
would be PCs that are two years old or less. The Inspiron 8000
was chosen because it was being retired from the review fleet (it
has been superseded by the 8100), had not been designed with XP
in mind, but an XP upgrade was fully supported.

My Dimension XPS T series, on the other hand, generates an
upgrade report that says: "While this Dell system may comply with
Microsoft hardware requirements it may not provide the best
customer experience with Windows XP, as its BIOS & drivers will
not support Windows XP to Dell's testing standards... Dell will
not be creating another BIOS or Drivers to support this operating
system." Dell recommends buying a new system instead. I, of
course, took that as a challenge.

The testing results were clear: In each and every scenario
tested, including installation over a brand new, clean ME or
Win2K, the fewest glitches occurred when installing XP clean.
Period.

Every upgrade option resulted in a need to fix hardware and
software compatibility issues. Plus every glitch that existed on
the old system got transferred to the new OS. Curiously, ME was
an easier upgrade than 2K--most likely because XP setup knows
that ME's Win9x-based drivers won't work in the NT-based
environment and just discards them.

If you absolutely need to cling to your legacy installation, the
better option is to remember that multi-booting is built into XP.
So when you do your installation, ignore the "recommendation" to
install over your existing OS and have XP Setup do a clean
install into a separate partition. A big help here is PowerQuest
Partition Magic 7.0, which will let you partition a hard drive
without losing any of your existing data.
http://www.TheNakedPC.com/t/503/tr.cgi?al2

With multi-booting, you will need to reinstall your apps to use
them in XP (generally, you just re-install them over their
existing location), but the multi-booting will give you access to
your old OS while you migrate.

You can reach Al Gordon at:
mailto:al@TheNakedPC.com


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** 04. The Corporate User and the IT Staff: Part 1 (by T.J. Lee)

It's not easy being a computer user in Corporate America. Of
course, it's not all that easy being a computer user at home
without the benefit of a help desk or any information technology
(IT) staff either. But as I've been elbow to elbow with corporate
users over the last two months doing various network migrations
and full-blown forklift upgrades in my new job, I thought I'd
focus on the corporate user and the IT staff that supports them
for this article.

It's surprising how little information flows between the IT
department and end users but that's not really a dig at either
the IT professional or the typical end-user. No really, it isn't.
The IT department is mandated to maintain the infrastructure of
the network and now the all-important connection to the Internet
and their focus is simply very different than the end user. The
end user has a very different set of motivations and worries than
the IT guys and it's not surprising that communication suffers.

A top-notch lawn mower mechanic may be able to keep a cranky
gasoline-powered mower running at peak efficiency but not know
(or care) beans about how best to actually mow a lawn. While both
the IT camp and the end user camp use computer technology, they
are two different disciplines requiring two very different sets
of skills and I've noticed that the two groups don't speak the
same language, at least not when talking to each other.

Consider the simple mandate made by one IT shop, "Thou shalt log
off the network every night!" The end users at a company I was
spending time with took this rule with a grain of salt and were
very haphazard about if and when they'd log out. After a little
probing it turns out that IT never really explained to them the
reasons why they wanted them out of the network every night. Once
it was explained that the purpose of getting everyone to log off
was to get all the applications closed which meant that all the
data files were closed (the ultimate goal) so everything could be
backed up to tape, the users were much more cooperative.

Which brings up the annoying habit of end users of keeping their
data files on their local hard drives where they don't get backed
up at all. Sometimes this is caused by genuine concern on the
part of the user along the lines of, "Gee, if the network goes
down I want to still be able to get to my working documents."
Sometimes it's plain carelessness or even worse, the user has no
idea where their files go, they just click on Save and Open and
don't really have a clue about the difference between the C:
drive and the S: drive.

If you work on a network it's incumbent upon the person who is
creating the data to know where that data is being stored and if
it's in the correct location for backup purposes. If you're
supposed to be keeping things on the network server you need to
know what drive is being mapped for your Home folder and where
shared or group files should be saved. You might also check that
your data is in fact being included on the nightly tape backups
because networks tend to grow and the typically overworked IT
staffers overlook things. And if you are working in an
environment where a server outage is a serious concern you can
save data files to the server and to your local drive so if the
network is down you can still get to a document. Just be aware
that you're complicating things and that you have to be
responsible to see that current versions get copied to the server
and that you don't lose track over which version (the one on the
server or the one on the local hard drive) is the most current.

Speaking of backups, the IT staff should periodically review what
is accumulating on their servers. It's not uncommon to find that
a lot of "stuff" is being backed up each night that simply does
not require it. Stuff that might be better deleted from the
server entirely or at least burned to a long shelf life storage
medium like CD-ROM and put on the shelf. Nor is it unheard of to
find that critical files are not being backed up at all. And it's
downright frightening to discover that everyone thought the files
were being backed up. Keep in mind that some data is harder to
back up than other data. If you're running a database application
like an Exchange Server you need a "connector" that can pipe the
data from Exchange to your tape backup software because Exchange
is a database program that keeps a lot of files in an open state.
Most tape backup software programs can't back up Exchange data
out of the box and you typically need to purchase a connector
utility to add this ability to your backup routines.

Okay, be sure to log off the network each night and be
responsible about where you're putting your files. Next time I'll
talk about maintaining server logs and how to explain problems
and requests to the IT department.

You can reach T.J. Lee at:
mailto:tj_lee@TheNakedPC.com


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** 05. Personal Finance Software Showing Its Age (by Al Gordon)

Let's face it: personal finance software is a "mature" product.
That's computerese for "they are running out of fresh ideas"--an
affliction already noted in Office suites. Still, there are a few
lessons we can learn.

Lesson #1: Make yourself a new file every few years. I received
review copies of Intuit Quicken 2002 and Microsoft Money 2002
back in the fall of 2001, performed the usual upgrade of my old
data, and saw so little advancement in the software that I
wondered what I would write. Then by happenstance I created a new
file in Quicken to monitor one particular financial dealing and
discovered that the format of the information in the new files
looked different. It turned out that Intuit's and Microsoft's
practice of changing their file formats every year, and the
resulting multiple upgrades of your data, ultimately corrupts
your file. In addition, over time, the size of your data file
gets humongous. A new, clean file greatly improved the
performance of both products.

If you are going to do this, now is the time. When you get your
first financial statements of the new year, use them to reconcile
your old file as of December 31, 2001, and to set the starting
balances for a new data file beginning January 1, 2002. (And
don't forget to safely archive the old one so the data will be
available when you face the IRS on April 15th.)

Lesson #2: Intuit and Microsoft have settled into a pattern on
their annual upgrades. Money 2002 has some usability enhancements
this year while the changes in Quicken 2002 are minimal. Last
year, Quicken 2001 had the biggest changes while Money 2001 was a
minor update. In 2000, it was Money and in 1999, Quicken. If the
manufacturers are only making serious changes every other year
notwithstanding their annual update schedule, then it doesn't
make sense for you to go out and buy an upgrade every year. Every
other year probably will work for most users.

Lesson #3: There is little likelihood of changes dramatic enough
to a compelling case for switching from one to the other. "Look
and feel" are part of software's protected intellectual property.
Quicken owns the checkbook metaphor while Money is designed to
portray your personal finances in Web page form. You might as
well stick with whichever approach suits your tastes, keeping in
mind that there isn't a lot more these programs can do. Among
Microsoft's big changes in Money this year was an Internet
Explorer tool bar that opens up when you access a financial or
shopping site--presumably to nag you about whether you have the
money on hand to make that buy on Amazon or eBay. You can tell
the designers are struggling to find something new to do.

Lesson #4: In fact, these products may be losing ground in the
financial world. Few financial institutions support Quicken and
Money any more, preferring instead to set up their own Web-based
services for their customers. Moreover, credit card companies and
retailers are setting up their own Web-based electronic payment
systems. Quicken and Money are in danger of being transformed
from the locus of your financial transactions to glorified backup
software for your dealings on the Web.

You can reach Al Gordon at:
mailto:al@TheNakedPC.com


** 06. Featured Product - Click'N Design 3D CD Labeling Software
       (reviewed by T.J. Lee)

Creating a CD label can be a pain even if you just want to rough
out an idea and turn the job over to a graphics artist to
finalize the job. Believe me I know because that's just what I
did for our The Naked PC line of CDs. Most CD replicator outfits
assume you cut your teeth on Adobe Photoshop or Quark and can
crank out your own masterpiece and submit camera ready files so
they can make negatives for the silk screens. HA!

I wish I had had Click'N Design from the folks at Stomp Inc. back
when I was doing the layout work on our CDs. Click'N Design is a
slick product targeted at users who are going to print their own
labels on color laser or ink jet printers. As such it supports
about every Avery, Expert's, Global Star, HP, Memorex, (and more)
label on the market along with a plethora of jewel case, mini-CD,
business card CD, 3 1/2 inch diskette, Zip, Jazz, video and audio
tape labels as well. Very comprehensive. Toss in a very easy to
use set of tools to place any kind of text and/or backgrounds,
colors, images, 3D text, circular text, and what have you and
you've got a full-featured label layout program that retails for
$20 ($17 on Amazon, just click on the link below).

Comes with over 5,000 pieces of clipart and photographics plus it
generates barcodes. Very nice.

http://www.TheNakedPC.com/t/503/tr.cgi?fprod

You can reach T.J. Lee at:
mailto:tj_lee@TheNakedPC.com


** 07. Featured Web Page - DVD Easter Eggs (reviewed by
       Lee Hudspeth)

Are you a DVD/movie hound? If so, this page will keep you up for
hours and hours. The folks at DVDReview.com maintain an extensive
page of cool "easter eggs" for DVDs. What's an easter egg, you
ask? It's a hidden feature of a software program--which is
exactly what a DVD's menu is--that displays some additional,
usually fun or unusual or clever, material. For example, on the
Warner Brothers DVD release of "Citizen Kane" you can view a
five-minute interview with Ruth Warrick who played Emily Norton
Kane--Charles Foster Kane's first wife--in which she reminisces
about her experiences making the film (to find out the steps,
look up the movie at the page listed below). This DVD has another
hidden feature in which you'll see a three-and-a-half minute
interview with Robert Wise, the film's editor. I won't spoil the
fun by publishing the easter steps here, but I encourage you to
check this site next time you buy (or rent) a DVD to see what
kind of stuff the production folks decided to "hide" for us DVD
sleuths. Happy viewing!

http://www.TheNakedPC.com/t/503/tr.cgi?fsite


** 08. Featured Drawing - Digital versus Paper Books

If you've never entered a The Naked PC drawing here's how it
works. You go to a Web page on our site, answer one survey
question (something like "Do you prefer printed books over
digital books?"), and enter your email address.

To encourage readers to participate in the survey, we have a
drawing from the email addresses of those who participate in each
survey and we give away something really cool. Now, obviously we
already have your email address or you wouldn't be reading this,
but this drawing for prizes will only include those folks who
answer this issue's question (entering a prior drawing doesn't
count for this one).

As a special incentive to assist us in determining what format
our customers prefer for books--digital or paper--for this
particular drawing when you complete the form you'll be directed
to a page with instructions about a one-time discount coupon.
This coupon is good for 10% off any purchase from
TheNakedPCStore.com. It's our way of saying "thank you" for
giving us your opinion on an issue that's important to us.

We'll only use the email addresses we collect for the purpose of
notifying who won the prize, nothing else. On February 6th we'll
pick two entered names at random. The winners each get one Photon
Micro-Light III pocket flashlight (the latest model!)--a $24.95
value absolutely free. And the winners pick the color of their
choice. But you have to enter to win.

How easy is that?

http://www.TheNakedPC.com/t/503/tr.cgi?fdrawing


** 09. Newsworthy - a potpourri of current events and
       interesting stuff

*-* The Wayback Machine is a Web interface to the Internet
Archive's five-year, 100-terabyte collection of Web pages. Read a
fascinating interview with Brewster Kahle, the archive's
director. (Note: 100 terabytes is equivalent to five times the
size of the Library of Congress, which itself houses 20 million
books.)
http://www.TheNakedPC.com/t/503/tr.cgi?news1

*-* On January 30, 2002, Microsoft released a Windows 2000
collection of security fixes entitled "Windows 2000 Security
Rollup Package (SRP1)." SRP1 contains security fixes released
since May 2001 when Microsoft issued Windows 2000 Service Pack 2.
http://www.TheNakedPC.com/t/503/tr.cgi?news2

*-* For information on the My Party mass-mailing email worm,
visit Symantec's Security Response Web site.
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  • DO YOU MAKE THESE MONEY MISTAKES? Do you know that trying to pay off your high interest rate debts first and/or paying extra on more than one debt is the SLOWEST way to get out of debt? Don't make these same mistakes. Learn more at by clicking here...

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