What You Need to Know about All Things PC
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The Naked PC - http://www.TheNakedPC.com What You Need to Know about All Things PC Publisher: Lee Hudspeth and T.J. Lee Editor in Chief: Dan Butler Contributing Editor: Al Gordon This issue is for Thursday, January 17, 2002 - Vol. 5 No. 02 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Table of Contents ** 01. Letter from the Publisher ** 02. Anybody But Microsoft? Maybe Not... (by T.J. Lee) ** 03. Security for You, and Me (by Al Gordon) ** 04. Norton AntiVirus: Resolving Subscription Problems and Upgrading to Version 2002 - Part 3 (by Lee Hudspeth) ** 05. Featured Product - Linksys Cable/DSL Router with 4-Port Switch (reviewed by T.J. Lee) ** 06. Featured Web Site - AudioReview.com (reviewed by Lee Hudspeth) ** 07. Featured Tip - Enhancing Microsoft Outlook 2002 (by Al Gordon) ** 08. Newsworthy - a potpourri of current events and interesting stuff ** 01. Letter from the Publisher Ever want to get something off your chest, or share a new discovery with other readers? We have a "Letters to the Editor" page to meet exactly that need, where we post your rants, raves, sharings, and carings. Send your letters to the Editor here: mailto:editor@TheNakedPC.com Note that email sent to this address becomes the property of The Naked PC, may appear on this Web page, and may be abbreviated or otherwise edited to fit our available space. The Letters to the Editor Web page is here: http://www.TheNakedPC.com/t/502/tr.cgi?publet1 In today's issue Jim contemplates the consequences of firms getting mired in the muck of training inertia. Al pursues computing security for incoming and outgoing traffic, with suggestions for his preferred personal firewall and ad blocker tools. Lee wraps up his open issues regarding Norton AntiVirus product subscription problems. Reader support is what keeps The Naked PC free. To this end you can help us by passing a copy on to co-workers and friends (no spam please). We even make it easy to refer people to The Naked PC... check out our Refer page: http://www.TheNakedPC.com/refer/ +++------------------------- sponsor -------------------------+++ >> "How Many Ways Will You Use These Amazing Devices?" They're incredibly handy. When we first saw these amazing little devices we thought, "these will look cool hanging on my key ring." Then we started using them. WOW - every day we find more uses. How many will you find? http://www.TheNakedPC.com/t/a/tr.cgi?swisstech +++------------------------- sponsor -------------------------+++ ** 02. Anybody But Microsoft? Maybe Not... (by T.J. Lee) In a recent issue I raised the question: given Microsoft product security problems and the draconian methods Microsoft seems intent on employing to force users to continuously upgrade, is it time to think seriously about alternative programs? Jumping ship from Microsoft products, even to the various free alternatives, represents a big problem for must users, especially their employers. Sharing documents was a bigger deal back when different programs- -like word processors--had difficultly reading other file formats. A lot of time and money was spent on document converters. This is less of an issue now since everyone effectively supports the file format of the current standard: Microsoft Office. But just going with Office in the first place removes compatibility as an issue. This is why WordPerfect held its dominance so long in the legal industry; WordPerfect was the de facto document standard so companies remained loyal. The other, and bigger, problem is training. Actually, the "retraining" needed to get users up to speed with new programs and operating systems. This is not trivial no matter how inexpensive the software is. This is what I call training inertia and it's a big factor in making any kind of a software change. To a lesser extent is the problem of infrastructure, making sure that the network doesn't go down, that the routers will continue to route, the servers keep serving, as well as having an IS department that can provide support for the operating system or application. Of course support takes us back to training inertia. Most companies have given up on trying to do effective training (if they ever tried in the first place) because it's difficult, expensive, and hard to measure the results. Here's how to do it. Before training begins, someone totally familiar with the target software should analyze the tasks a group of employees perform. Then develop a training course, not to teach the users "how to use the software" but "how to use the software to perform their key job functions" which is a very different goal. Augment this by customizing the software to better perform the end-user group's specific tasks. I've written many a macro and custom Word interface to do just this. To accomplish this you develop the custom courseware using real- world job examples. Then the trainer, in conjunction with the group's manager, develops a follow-up program that is implemented the minute a user returns to their desk after training. This is trickier than the courseware development itself, and involves assigned tasks that must be accomplished using the information learned in training. Finally, to do it right you have to work out the scheduling. Training should be done so that it can be used in real-world situations as soon as training is concluded. Retention of learned skills starts falling off within hours of the training session. Therefore, Fridays should not be training days. Employees in training should be mandated to not check email, not listen to voice mail... basically not be interrupted on training days. This is all very expensive although the results can be quite impressive. It was a much easier sell this concept when computers cost half a million dollars. Computers nowadays are cheap by comparison and the erroneous assumption is that they must therefore be easier to use. They're not really. And while the hardware is cheaper the time and expertise needed to train users to be proficient has not. But after laying all this out for many companies, both large and small, most opted for feature training, where we'd just take off-the-shelf materials and teach as many product features as possible, leaving it up to the user to figure out if any of it related to their everyday tasks. And it had to done in as short a time as possible, usually on a Friday. Sheesh. Because of this, users looked at training as a paid day off. When they got back to their desk on Monday, under time pressure they would revert back to doing things the way they did before training (usually with the old software) and that was that. Sigh, those of you who read my stuff regularly know this is an old refrain with me. Today companies figure that everyone does, or should, know how to use the market leader--Microsoft Office--and as new versions come out employees can just soak up the differences. Training is no longer discussed much. This adds to the training inertia and further cements Microsoft's dominance in the workplace. Where does that leave us? Well, there are three basic reasons to adopt a new technology (read operating system or application) in the first place. To make the cost worthwhile, one of the following must be true. 1) The technology must enable a user to accomplish more work than before in the same amount of time. 2) The work product generated by the user must be of a higher quality than was generated with the previous technology. 3) It must be possible to accomplish a task not possible without the new technology. To change from one tool to another that provides roughly the same level of technology, the only incentive is cost. Microsoft must make it so costly to stay with the tools they provide to offset the huge costs involved in overcoming training inertia. They seem to be doing just this, but while IS departments may be looking at alternatives (especially today's free ones) I don't think Microsoft has pushed them to the pain threshold necessary to make substantial numbers jump ship. Remember the old cliché, "No one ever got fired for recommending IBM." Of course, look at what happened to IBM in the personal computer market. You can reach T.J. Lee at: mailto:tj_lee@TheNakedPC.com ** 03. Security for You, and Me (by Al Gordon) In addition to the anti-virus solutions my colleague Lee Hudspeth has been outlining, safe computing these days also requires the addition of two other measures: personal firewalls and privacy shields. My recommendation for the former is Zone Labs' Zone Alarm Pro ($39.95): http://www.TheNakedPC.com/t/502/tr.cgi?al1 My recommendation for the latter is interMute's AdSubtract Pro ($29.95): http://www.TheNakedPC.com/t/502/tr.cgi?al2 The best deal is to buy the two as a bundle from AdSubtract at $39.95. Zone Labs charges 10 bucks more for the bundle; go figure. Alternatively, if you are using Symantec's Norton product lineup, you can go with Norton Internet Security 2002, also $39.95 after rebates: http://www.TheNakedPC.com/t/502/tr.cgi?al3 Norton Internet Security is not quite as easy to configure or as effective as the other two products. But it's close and it offers the advantage of integration with other Norton products. The Naked PC previously has recommended the freeware version of Zone Alarm. So why pay for the "Pro" version? To protect ME, that's why. Pro has beefed up email security capabilities to nail those macro viruses, worms and Trojans that have been plaguing the Web. Among other things, Zone Alarm Pro will look for more than three dozen types of suspect file attachments and rename them so that virus- like activities can't be auto-launched. This also keeps a user from inadvertently launching them himself. Zone Labs recommends against running its "MailSafe" scanning along with anti-virus email scans. However, I have had good results running both Zone Alarm Pro and Norton Antivirus 2002--Zone Alarm renames the extensions and NAV still cleans the virus. Even better, Zone Alarm Pro will monitor your OUTBOUND email traffic to see if some automatic process is about to send out a flood of emails, typical worm techniques as witness the recent "goner" attack. One of my associates avoided launching several hundred goner emails only by virtue of noticing the large number of messages in her outbox seconds before she was about to make a dialup connection. With always-on broadband, that safety margin wouldn't be there. Not only do you need firewall protection for yourself with broadband, other users need protection from you. AdSubtract would be valuable simply if it only stopped those #$@%^! pop-up; pop-under; pop-sideways ads that have made Web surfing really, REALLY annoying. AdSubtract blocks almost all of this activity. I say "almost" because the jerks at X10.com (a/k/a "spycams R us"), having given up on their pop-unders, seem to have found a way to put up jiggling banner ads that the blocking software hasn't caught up to yet. In addition to the ad filter, AdSubtract has a very good cookie monitoring capability, and can block Java scripts, background music, redirects, and pretty much every other annoying thing that Web pages are capable of doing. Although produced by different companies, AdSubtract Pro and Zone Alarm Pro have been designed to complement each other. They would be even better if the two companies developed a common interface. However, the methodology of the two is similar enough for users to avoid confusion. Both are fully customizable, with numerous options to tailor security to your needs. You can set them up on the basis of being permissive--most activities are permitted unless you specifically block them--or you can be like me and take the paranoid approach--everything is blocked unless you allow it. Be advised: with the protection installed, you will find that things will have stopped working on Web pages you visit. You will click a link, say, and nothing will happen. You will have to make a corrective setting in the software to re-enable the feature. It is a little annoying perhaps, but a heck of a lot less annoying than having your PC hacked and your privacy compromised. You can reach Al Gordon at: mailto:al@TheNakedPC.com +++------------------------- sponsor -------------------------+++ MICRO-LIGHTS the Super POCKET FLASHLIGHT! Micro-Lights are the BRIGHTEST flashlights for their size in the WORLD. Reliable, incredibly bright light for any situation. A Micro-Light is small enough to clip to your key chain, carry it in your pocket or purse and you won't even know it's there. But you'll never, ever be caught in the dark! Instant light in emergencies, or just when you have to find something under your desk or the sofa. The Red, Orange, or Yellow lights run for 120 hours on a single lithium battery! Carry a Micro-Light for a week and you'll never go anywhere without one again. http://www.TheNakedPC.com/t/a/tr.cgi?pocketflashlight +++------------------------- sponsor -------------------------+++ ** 04. Norton AntiVirus: Resolving Subscription Problems and Upgrading to Version 2002 - Part 3 (by Lee Hudspeth) In this article I conclude all the open issues raised in parts 1 and 2. Here's my supplemental page for the links: http://www.TheNakedPC.com/t/502/tr.cgi?lee1 * Customer Service subscriptions department phone number always busy (800-441-7234). As reported in part 2, Symantec has explained why it happened and tells us what they have done to correct that problem; in my tests a few weeks ago the number rang and answered. But it's busy again as of the date of this writing (January 16, 2002). An email about this to Symantec's PR department brought this response: they reiterate the unprecedented growth in customer interest in their 2002 consumer products along with record subscription renewal levels, and advise that they've added agents to increase capacity and are now adding additional phone lines to their North American customer service and technical support center, among other improvements. They recommend that if you do receive a busy signal, try calling back at a later time. "Certain times of day and days of the week (Mondays, for example) tend to be busier than others." (Folks, I'm simply passing along what I've been told.) * NAV 2002 failed to register me during installation. This has turned out to be an unanswerable question. In fairness to Symantec, there's not much they can do for me specifically without setting up the PC in question in a lab somewhere and trying to re-create the circumstances, and that's not practical. During my tests both the installer's built-in auto-registration feature failed and the main program's built-in registration feature failed, so I had to connect to the Web site manually and register that way, which worked. I noted this in the "ease of use" table by marking NAV 2002 "Failed" for the "Easy to automatically register on-line during installation?" criterion. It's in Symantec's hands to put the necessary attention on improving NAV's registration behavior. * LiveUpdate subscription problems. Heather Hass, Symantec Public Relations Specialist, and a technical support engineer have provided the following explanation of recent improvements to address subscription problems. "On November 5, 2001, Symantec launched a new subscription services Web site. This updated site features an interactive subscription troubleshooter that can be found here." http://www.TheNakedPC.com/t/502/tr.cgi?lee2 "This troubleshooter [asks customers] specific questions that help define the issue. The ultimate resolution matches with the answers provided. This personalized approach simplifies the process for customers and ensures a targeted solution. Symantec has also updated the subscription client [to keep subscription information] on a server for all subscription customers [previously the data was kept on the customer's PC]. The updated client is available to customers via LiveUpdate. This change-over is more reliable and will result in better usability." That's the official word. In my experience using the Web-based troubleshooter, it worked reasonably well as an interface to a large, complex knowledge base. It turns out that no knowledge base article addresses my particular problems--see parts 1 and 2- -in which case the troubleshooter takes me to "stage four: contact symantec" where I can choose between free online support or fee-based phone support. As previously reported, using free online support yielded a response that included the aforementioned Customer Service subscriptions department phone number. Your mileage may vary. If you want to provide feedback to Symantec about the troubleshooter or any other matter, go here: http://www.TheNakedPC.com/t/502/tr.cgi?lee3 The new server-side subscription data model is called LiveSubscribe. When your LiveUpdate component automatically rolls itself over to LiveSubscribe (has already happened for me and--I suspect--most of you), that can take as many as five update cycles. Symantec explains the multiple cycles are a one-time experience required to correctly roll over to the new model; afterwards the multiple cycles won't recur. If it were my show I would have sent out a bulk email--separate from any ongoing opt- in newsletter so that the message would stand out--to all opt-in customers informing them of the impending multi-update cycle experience, why it's required, the benefits, etc. Tip: to determine if your PC is using the new LiveSubscribe model, search for IraLrShl.exe; anything 2.0 or above is LiveSubscribe (I have v2.1.0.1419), anything less than 2.0 means you're still in LiveUpdate mode. If you're below 2.0 then do a LiveUpdate (it'll do the 1-5 cycles to update to LiveSubscribe); this is the preferred method since you'll also be getting other component updates. If necessary, you can use this link to download the latest version of the IraLrShl.exe installer (Lrsetup.exe): http://www.TheNakedPC.com/t/502/tr.cgi?lee4 * How to get an extension in the case of a premature subscription expiration. As I reported in part 1, in October of 2001 my copy of NAV 2001 expired while showing 275 days remaining on my subscription. At the time, I couldn't find my purchase information so I didn't know if the subscription was really expired or not, but I was confused by the "275 days remaining" counter. Symantec explained to me that in the case where a customer has lost her/his paperwork, and feels they are owed an extension, their procedure is as follows: run LiveUpdate until no more updates occur and you're in LiveSubscribe mode, call Customer Service subscriptions department phone number 800-441-7234 and explain you've lost your paperwork, approximate when you bought your current version, and they will append the appropriate number of days to your subscription. The final resolution for me was that I kept looking and eventually found my paperwork: my copy of NAV 2001 had legitimately expired on October 30, 2001, one year from the purchase date, so I was not owed an extension by Symantec. When all else fails, try this: completely uninstall whatever version of NAV you're using and re-install from scratch. Several TNPCers have kindly written in to share that this scorched-earth tip has worked well for them. As for me jumping ship, not yet; I continue to use NAV 2002. So far I haven't found any competitor's features compelling enough to warrant switching. I will continue reporting on other popular anti-virus products in my "Evaluating Anti-virus Software for Ease of Use" series (see the supplemental page link provided at the top of this article) so you can decide which product best meets your needs. You can reach Lee Hudspeth at: mailto:LeeHudspeth@TheNakedPC.com +++------------------------- sponsor -------------------------+++ "The Book That Should Have Come with Your Computer" "This book should come with every PC - it has become MY BIBLE." "I find information in this book that I can't find anywhere else." These are just a few of the comments we've received on this book. This book-on-a-CD-ROM is fully searchable! Written by the same guys who bring you this newsletter, T.J. Lee, Lee Hudspeth, and Dan Butler, tell you what every computer user needs to know. As Chris Pirillo at Lockergnome says, "It's amazing how much stuff you'll find on the care and feeding of your system in this book." If you use computers you need this book! Check it out! http://www.TheNakedPC.com/t/a/tr.cgi?tugpc2 +++------------------------- sponsor -------------------------+++ ** 05. Featured Product - Linksys Cable/DSL Router with 4-Port Switch (reviewed by T.J. Lee) My road to broadband Internet connectivity has been a long strange trip indeed, and not without a few potholes along the way. To recap, I started out with a DSL connection through Pacific Bell and for 18 months my connections were fast and as reliable as dial tone. I installed Microsoft's Internet Connection Sharing (ICS) and as long as my primary PC (the one connected to the DSL modem) was running, every system on my home network could reach the Internet. But last May my connection went to heck in a hand basket and PacBell was totally indifferent, so I switched to a cable modem through AT&T. Back to fast, solid connections but I had a devil of a time making ICS work so I could share the connection. AT&T wanted another $10 a month for each PC that connected and since I'm the only one using the connection at any one time I thought that was ridiculous. Lots of tweaking and fussing later and I finally had ICS running again. Still, the drawback was that the computer with the second network interface card (NIC) attached to the cable modem had to be turned on and running before I could connect from any of the other testing computers here in The Naked Labs. It would be nice to be able to turn any one system on and reach the Internet. Enter the Linksys Cable/DSL Router with 4-Port Switch (model BEFSR41). For less than $100 I swapped out my plain vanilla switch for the Linksys Cable/DSL Router. I uninstalled ICS and had the new router up and running within minutes. The cable modem tries to prevent you from hooking it up to a router as a shareable device by only talking to the NIC it's installed to. It does this by looking for the NIC's MAC address. The MAC address is a unique hardware address and it is how specific pieces of hardware are identified. The Linksys Cable/DSL Router lets you enter your NIC's MAC address and then it fools the cable modem into thinking it's talking to your NIC and not a router. You plug the cable modem into the router instead of the NIC, which makes the modem available to all the computers connected to the router. The instructions that come with the BEFSR41 are clear and installation is very straightforward. The router has its own IP address (you must configure Windows to support the IP protocol but if you've networked your computers that's a snap) and you simply type the IP number into your browser and up pops a Web- enabled interface that lets you set up and program the router right from your browser. The BEFSR41 model accepts the cable modem connection, up to four 10/100 RJ-45 Ethernet connections, and an uplink port to allow you to add additional hubs or switches. It acts as a DHCP server and assigns each of the computers connected to it their IP address when they connect. Just set each computer to obtain an IP address automatically and that's it. Overall a very nice piece of equipment for the home network or small office that needs to share a broadband Internet connection. http://www.TheNakedPC.com/t/502/tr.cgi?fprod You can reach T.J. Lee at: mailto:tj_lee@TheNakedPC.com ** 06. Featured Web Site - AudioReview.com (reviewed by Lee Hudspeth) If you're an audio or home theater enthusiast, check out this site. This is strictly a "by the people, for the people" site. Fellow audio enthusiasts praise--and unhesitatingly pan-- components. Everything's carefully graded and scored; it's very easy to find a particular component and see what the buzz is. You can post your own reviews, too, of course. Other site features include a set of 12 message boards (active, with great advice), classified ads, Audio 101 FAQs, links directory (mainly manufacturers, audiophile recording companies, and retailers), photo gallery, top picks, hall of fame, and, equally important, hall of shame. http://www.TheNakedPC.com/t/502/tr.cgi?fsite ** 07. Featured Tip - Enhancing Microsoft Outlook 2002 (by Al Gordon) One of these days Microsoft may actually get the balance of functionality and security right in Outlook. For now though, the best you can do is mess with the various security settings hidden in Outlook 2002--and recently enhanced with the Office XP Service Pack 1. http://www.TheNakedPC.com/t/502/tr.cgi?ftip1 And I do mean "hidden." Microsoft's solution to the problem was to provide Registry settings that you can add or remove to allow certain file attachment types to be blocked or permitted. Fortunately, because life is too short, Microsoft MVP consultant Ken Slovak has a better solution. http://www.TheNakedPC.com/t/502/tr.cgi?ftip2 His Attachment Options ($10) Outlook COM add-in puts the settings process into a tab in the Outlook Options dialog--where they should have been in the first place. Version 1.5 incorporates the new SP-1 options to minimize Outlook to the system tray (of so-so value, in my opinion) and to display all email in Outlook as plain text (crucial in defending against macro viruses). Security measures aside, Ken recently released another add-in, Extended Reminders ($15). Outlook allows you to set reminders for Calendar, Contacts, Inbox or Task items--but only in the Calendar, Contacts, Inbox or Tasks folders. Extended reminders allows you to activate reminders for any folder in your default .pst file. For me, that is a major convenience. I like to create a lot of sub-folders in Outlook to organize information along the lines of the projects I have ongoing. With Ken's tool, I no longer have to choose between leaving, say, a message in Inbox so a follow-up reminder can work, or moving it to the folder where I really want it to be. You can reach Al Gordon at: mailto:al@TheNakedPC.com ** 08. Newsworthy - a potpourri of current events and interesting stuff *-* Dell scores with the NFL, and is now the official "computer systems provider" for the Super Bowl XXXVI. http://www.TheNakedPC.com/t/502/tr.cgi?news1 *-* Windows 2000 Service Pack 3 (SP3) may be just around the corner. The sooner the better, since Microsoft's post-SP2 bug list is over 600 items long. http://www.TheNakedPC.com/t/502/tr.cgi?news2 *-* U.S. District Court Judge J. Frederick Motz has blocked a settlement proposal between Microsoft and plaintiffs represented in more than 100 private antitrust class-action lawsuits. These lawsuits have been consolidated under Motz's jurisdiction. http://www.TheNakedPC.com/t/502/tr.cgi?news3 Have you come across something newsworthy? Drop us a line: mailto:hottips@TheNakedPC.com **PLEASE SUPPORT THE NAKED PC BY VISITING OUR ADVERTISERS** +++----------------------- classifieds -----------------------+++ PROTECT Your PRIVACY with Anonymizer! 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If you've got a technical question about PC issues, or suggestions of your own, this is the place to hang out: http://www.PRIMEConsulting.com/annoyanceboard/ ADVERTISING To advertise in The Naked PC go to: http://www.TheNakedPC.com/tnpcadvertising.html Mail services provided by Blue Horizon Enterprises, one of the very few "Mom and Pop" operations left on the Web: http://www.bhorizon.com Copyright (c) 2002, PRIME Consulting Group, Inc. and Dan Butler. All Rights Reserved. The Naked PC is a trademark of PRIME Consulting Group, Inc. ISSN: 1522-4422 TNPC Hot Tips:
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