What You Need to Know about All Things PC
Volume 4 Number 25Click here to return to the back issues page.Click here to return to the main newsletter page.
The Naked PC - http://www.TheNakedPC.com What You Need to Know about All Things PC Publisher: Lee Hudspeth and T.J. Lee Editor in Chief: Dan Butler Contributing Editor: Al Gordon This issue is for Thursday, December 13, 2001 - Vol. 4 No. 25 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Table of Contents ** 01. Letter from the Publisher ** 02. PGP (Pretty Good Privacy) - Protecting Your Files (by Dan Butler) ** 03. eXPeriencing USB for Input Devices (by Al Gordon) ** 04. Evaluating Anti-virus Software for Ease of Use: Panda Antivirus 6.0 Platinum (by Lee Hudspeth) ** 05. Outlook 2002 Cures Counter Problem (by T.J. Lee) ** 06. Norton AntiVirus: Resolving Subscription Problems and Upgrading to Version 2002 - Part 2 (by Lee Hudspeth) ** 07. Featured Product - Simply Accounting (reviewed by Dan Butler) ** 08. Featured Tip - Solving the USB Peripheral Cable Connector Conundrum (by Lee Hudspeth and T.J. Lee) ** 09. Featured Web Page - The PC Technology Guide to Graphic Cards ** 10. Featured Drawing - Be Your Own Boss ** 11. Newsworthy - a potpourri of current events and interesting stuff ** 01. Letter from the Publisher We have been reflecting on how much hardware prices have dropped, and how far various PC hardware technologies have advanced, over the course of the past few years. The technology really is "getting easier." Definitely smaller, smarter, and cheaper. The staff here at The Naked PC enjoy the privilege of being along with you for the ride. In this issue Dan continues his series on using PGP encryption as a tool in your daily PC work, here focusing on how to keep files on your system encrypted until you need them. Al examines the notion that real ease of use with USB--for Wintel PCs--is finally delivered in the form of Windows XP. Jim finds a cure for an ailment that afflicts Microsoft Outlook users who remotely connect to an Exchange Server, in regards to offline mode and a long, tedious wait as Outlook counts your inbox messages. Lee offers new insights about his recent problems with his Norton AntiVirus subscription and an upgrade, and a series of "ease of use" categories to use when evaluating an anti-virus package. We're pleased to announce that we now accept the Discover credit card in our electronic store TheNakedPCStore.com (along with American Express, MasterCard, VISA, PayPal, personal checks, and Money Orders). During this busy shopping season, remember that we have prepared an extensive FAQ that can help you answer questions about our store's Shopping Cart. You can study the FAQ here: http://www.TheNakedPC.com/t/425/tr.cgi?publet1 CONGRATULATIONS to Eddie S. and Lisa S., winners of The Naked PC "Holiday Season Kickoff" drawing. They have each won a free Photon II Micro-Light in the color of their choice. Be sure to check out this issue's "Be Your Own Boss" drawing, it's a snap to enter! Reader support is what keeps The Naked PC free. To this end you can help us by passing a copy on to co-workers and friends (no spam please). We even make it easy to refer people to The Naked PC... check out our Refer page: http://www.TheNakedPC.com/refer/ +++------------------------- sponsor -------------------------+++ >> "How Many Ways Will You Use These Amazing Devices?" They're incredibly handy. When we first saw these amazing little devices we thought, "these will look cool hanging on my key ring." Then we started using them. WOW - every day we find more uses. How many will you find? http://www.TheNakedPC.com/t/a/tr.cgi?swisstech +++------------------------- sponsor -------------------------+++ ** 02. PGP (Pretty Good Privacy) - Protecting Your Files (by Dan Butler) Pretty Good Privacy (PGP) has proven to be a versatile tool in any privacy toolkit. Past articles of this series taught you how to hide your passwords in plain sight, send messages encrypted, and send encrypted files to someone who doesn't have PGP. A handy toolkit for privacy, when you'll use it. I wanted to mention a couple of helpful tips sent in by fellow security-conscious readers of The Naked PC. First, instead of saving a copy of what you are encrypting to a text file, several of you reminded me it's just as easy to add your PGP key to the list of recipients. Now both you and your friend will have encrypted copies of the message. Easy and handy. In fact, PGP has an option to "Always encrypt to default key". With this option checked you'll always be able to decrypt anything you've encrypted to someone else, just supply your private key. This go-round you'll learn how to keep files on your system encrypted until you need them. Any of the following techniques work for leaving files on your system or sending them to someone else. Let's say you have a file you want to keep away from prying eyes. Open Explorer and file your file. Right-click on the file choose PGP / Encrypt & Sign. The PGPshell Key Selection Dialog will pop- up. Look in the bottom right corner. I usually check the "Wipe Original" option which removes the original from your hard drive after creating the encrypted file. ----- Note ----- This is a wipe of the file and not a delete. You won't be recovering the file from your Recycle Bin or with an Undelete tool. ---------------- The other options you have are "Text Output" and "Conventional Encryption". Text Output creates an encrypted file like what you see in an encrypted email. Conventional Encryption lets you supply a passphrase just for this file. Share the passphrase with your friend and they can open the file. Check the "Self Decrypting Archive" box if it is available and your friend won't even need PGP to open the file. When you Encrypt a text file you'll have the "Secure Viewer" option. When the file is opened it will be displayed in PGP's "Secure Viewer" with an option to use a Tempest attack prevention font. What? From the help file: "Tempest: An appropriately instrumented van can park near your office and remotely pick up all of your keystrokes and messages displayed on your computer video screen." As I said before, if you have to worry about this you've got bigger problems on your hands than this article will solve. Still, you may wish to use the Secure Viewer if you are sharing information you don't want others to leave around on their hard drive or if you have to worry about temporary files being created by other software programs. Work through the above techniques. Choose what works best for you. You'll feel better just knowing you can encrypt things when you need to, and get to them later. If you missed earlier segments of this series, point your browser here: http://www.TheNakedPC.com/t/425/tr.cgi?dan1 You can reach Dan Butler at: mailto:danbutler@TheNakedPC.com ** 03. eXPeriencing USB for Input Devices (by Al Gordon) We like to think of ourselves at The Naked PC as being on the leading edge of computing. But when it comes to keyboards and pointing devices, we tend to be traditionalists: Hey, if we weren't meant to use PS/2 ports, why are there two of them on every PC? But the hardware world has been moving aggressively toward using USB for these connections and with the advent of Windows XP, we have run out of reasons to avoid giving USB a try. XP does two things of importance here: First, USB is a plug-and-play technology and XP has made the process of adding peripherals much less of a--to use the familiar computing joke--"plug and pray" proposition. Plug in a new hardware item, such as a new mouse, and Windows XP will install it fairly automatically via a wizard. In contrast, you need to turn off your PC before you can swap a PS/2 device. Second, XP it makes it exceptionally easy to switch users and their personal settings. A new user now can log on without the current user logging off. Accordingly, the new user can take advantage of USB to swap to his or her preferred input devices as well. And there are a LOT of input devices from which to choose. Microsoft--which supplied test examples of its hardware for this article--alone has a staggering variety: five keyboards (with a sixth on the way), 11 pointing devices (nine mice and two trackballs), and 11 game controllers (including three joysticks and two racing wheels). For more details on Microsoft hardware, please see my supplemental page: http://www.TheNakedPC.com/t/425/tr.cgi?al1 In my household at least, this is not some idle concern. I mouse left-handed and use the Microsoft Natural Keyboard, a "wave" design. My wife prefers a trackball (she currently is testing the Microsoft Trackball Explorer) and a conventional rectangular keyboard such as Microsoft's Internet Keyboard Pro. And we have trouble with each other's hardware choices. Inputting becomes a habit and using unfamiliar components can easily throw you off. Your fingers search for a key while touch-typing and you repeatedly hit the wrong one. Manipulating a trackball seems weird if you are used to a mouse. Natural Keyboard Pro: http://www.TheNakedPC.com/t/425/tr.cgi?al2 Intellimouse Explorer: http://www.TheNakedPC.com/t/425/tr.cgi?al3 USB plug-and-play is also importing in gaming. After all, you aren't going to get very far in a "shooter" game if you have a racing steering wheel hooked up to the PC. Nor do you want to be using a mere game controller when your flight sim begs for a joystick. When you switch from one game to another, you can switch gaming hardware as well. While XP will not support as many games as Win9x, it will run most of the ones you are likely to have on your system. And XP Professional has the same game support, which Windows 2000 did not. (Yes, IT people, Microsoft does provide administrative tools so you can prevent your corporate network from being overwhelmed by "Quake" tournaments.) Let me hasten to add that perfection and Windows is a combination we are not likely to witness in our lifetimes. Even under XP, USB connections sometimes misfire--your system will periodically refuse to recognize a device. But is a lot more painless than it used to be, and as a result, the pluses now outweigh the negatives. You can reach Al Gordon at: mailto:al@TheNakedPC.com +++------------------------- sponsor -------------------------+++ "You Can Laugh At Money Worries - If You Follow This Simple Plan" Do you sometimes have more month than money? Ever wonder how to dig out of the hole of debt? Maybe someone you know is struggling. In today's uncertain times with tens of thousands being laid off, this is one step you can take now to make your future more certain. This proven multimedia course will show you everything you need. http://www.TheNakedPC.com/t/a/tr.cgi?financial +++------------------------- sponsor -------------------------+++ ** 04. Evaluating Anti-virus Software for Ease of Use: Panda Antivirus 6.0 Platinum (by Lee Hudspeth) I wrote about my recent daily update subscription problems with Symantec's Norton AntiVirus in our previous issue. http://www.TheNakedPC.com/t/425/tr.cgi?lee1 Since then, I've come up with what I consider to be the most important "where the rubber meets the road" aspects of anti-virus package ease of use for folks like you and me trying to sandbag against the rising tide of malware assaults. It boils down to this: we trust anti-virus software vendors to be facile at intercepting the old--and the newest--threats, but how do their products fair when installing, upgrading, and especially maintaining their engines and virus definition files? That's the focus of this article, and I evaluate these factors for Panda Antivirus 6.0 Platinum ("PAV 6.0"). * Installation time? 2 HOURS 25 MINUTES. Criteria: This involves a full install plus these tasks: register; run an "update cycle" after install; create and test a rescue disk set; scan the entire system for viruses after install; schedule weekly scans; and schedule daily updates. * Easy to automatically register on-line during installation? (range: very easy, easy, average, difficult, very difficult) NOT POSSIBLE. PAV 6.0's box included a sheet of paper that explained (I'm paraphrasing), "We've changed our registration process to be different from what's on the CD. When the installer asks you to register, say no, finish the install, then register manually online." The installer never asked if I wanted to register, so I had to register manually on the Web site anyway. Also, as part of the installation process, PAV 6.0 didn't automatically attempt to update itself, perhaps due to my then unregistered status. When I attempted to register using Internet Explorer v5.0 SP2, it generated a debug message; this I eventually fixed by shutting down the browser and trying again. Panda staff tell me that when you buy the product online in the electronic download format, you must register at that time and will receive your user id and password by email within two hours or less. When I registered a physical CD version manually on the Web site I received my user id and password six hours later. This manual registration process is confusing and inconvenient; as you know, I believe an anti-virus program should provide automated, online, and virtually instantaneous registration. * Easy to automatically connect for updates? DIFFICULT. The "Update time" field in which you tell PAV 6.0 when to run a daily automatic update appears to have no AM/PM selector, and since it isn't in military time, at first glance you can't tell if it's AM or PM. Turns out that the control is too narrow, thereby hiding the AM/PM sub-field. Tip: to see/ change the sub-field, click into the "Update time" field and right-arrow to access it. There's no UI for displaying when your subscription expires. The UI does tell you how current your virus definition files are, but in a counter-intuitive way. In the main screen's lower left corner is a green field and a number in the format "x days" where x represents the number of days that have elapsed since those files were updated; thus, a 0 is good. * Easy to contact technical support about bugs? UNKNOWN. I'm waiting to receive an email response on an inquiry I posted just before this issue went to press; so this is an open item. Tip: for domestic U.S. customers, there are two different email addresses you can write to, either techsupport@pandasecurity.com or techsupport.usa@pandasoftware.com. My test phone call to Panda's non-toll-free technical support phone on a weekday mid- morning resulted in a 20 minute wait that could have gone longer, but I didn't hang around to find out. Tip: To see a list of PAV 6.0 FAQs, visit Panda's U.S.-based Web site at http://www.pandasecurity.com, click on the mid-page link "Panda Antivirus Platinum", then click the "FAQs" button. * Easy to contact technical support about subscription problems? SEE ABOVE. * Is the CD bootable into a set of recovery tools? NO. * Easy to configure overall? AVERAGE. Criteria: See my article on optimal anti-virus settings, written so its checklist can be used with any anti-virus package. http://www.TheNakedPC.com/t/425/tr.cgi?lee5 * How easy is it to view the package's virus list? VERY EASY (UI: click the "Virus List" button). * How does it handle the EICAR standard anti-virus test file? PASSES ALL. Criteria: See my article on how to safely test your anti-virus package with the EICAR test file. http://www.TheNakedPC.com/t/425/tr.cgi?lee6 In summary, Panda Antivirus 6.0 Platinum's user interface is less polished than competitor Norton's product, but it certainly can protect your system from malware. The key to your success with any anti-virus vendor's product is to use it, and use it aggressively. To see my evaluation of these anti-virus products--and more to come in future issues--in a table format, refer to my supplemental page: http://www.TheNakedPC.com/t/425/tr.cgi?lee2 Here's where to buy a copy of Panda Antivirus 6.0 Platinum: http://www.TheNakedPC.com/t/425/tr.cgi?lee3 You can reach Lee Hudspeth at: mailto:LeeHudspeth@TheNakedPC.com +++------------------------- sponsor -------------------------+++ Christmas! Beat The Crowds! The BRIGHTEST flashlights for their size in the WORLD make great Christmas presents! Great for giving to friends, family, employees... give the gift of light that fits in any purse or pocket, a Micro-Light is small enough to clip to your key chain. With a Micro-Light you will never be caught in the dark! Shine a Red, a White, and a Blue light! Joggers love Micro-Lights when running at dusk or at night. HOLIDAY SPECIAL: Get an EASY HANG UP for FREE when you buy two or more Micro-Lights and an Accessory Kit! A $19.95 value... yours at no additional cost! The Easy Hang Up makes a GREAT stocking stuffer. SHIPPING IS FREE IN THE USA! http://www.TheNakedPC.com/t/a/tr.cgi?pocketflashlight +++------------------------- sponsor -------------------------+++ ** 05. Outlook 2002 Cures Counter Problem (by T.J. Lee) If you use Microsoft Outlook and remotely connect to an Exchange server, you should be aware that Outlook XP/2002 fixes an annoying glitch that was driving one of my clients bonkers. Granted that this annoyance is not going to affect everyone. Here goes... when you're using Outlook in offline mode and then connect to Exchange Server, Outlook 2000 displays a dialog box that counts through your Inbox messages, checking to see which ones are new and need to be updated to your remote machine. This is not usually a big deal unless you have a lot of messages in your Inbox. If there are a large number of messages you find yourself staring at a counter that slowly ticks though the entire message count. On a slow 56 Kbps dial-up connection it can absolutely painful. The good news is that Outlook XP/2002 does away with this counter dialog and replaces it with a new dialog box. This new dialog is still annoying in that it does not tell you anything very useful, but it does not count through your entire message count; this latter feature saved my client a substantial amount of time. If you're suffering with this problem you might look at upgrading to Office XP on the remote client workstation/laptop PC(s). You can reach T.J. Lee at: A HREF="mailto:tj_lee@TheNakedPC.com">mailto:tj_lee@TheNakedPC.com ** 06. Norton AntiVirus: Resolving Subscription Problems and Upgrading to Version 2002 - Part 2 (by Lee Hudspeth) The public relations folks in Symantec's AntiVirus product group examined the questions and concerns I expressed in my previous article on this subject. Heather Haas, Symantec Public Relations Specialist, reports that the technical support phone number busy signal I encountered repeatedly was "primarily as a result of a large number of OEM customers all due for renewal at the same time and strong interest in our recently launched 2002 product line. The Sircam and Nimda virus outbreaks also contributed to the very high number of calls we received. We acknowledge that as a result of the high volume of calls, customers experienced long wait times to speak with customer service agents... To correct this, Symantec recently hired more than 50 new customer service agents. We have been able to significantly reduce the average waiting time for customer service... and we are continuing to train staff in order to make that number go even lower." When I last tested the phone number on December 11th, it rang through properly. I have been put in contact with a technical support representative who will study my report that NAV 2002 was unable to register automatically online while installing, and unable to do so afterwards via a built-in registration feature (I was only able to register manually on the Symantec Web site). More on this in a future article. Haas acknowledged that they would take into consideration for a future release my suggestion to give greater prominence to instructions to the customer to remove the CD before restarting the PC at the end of the installation. I want to thank the several hundred TNPCers who took the time to email me about your NAV problems, and, in some cases, your kudos for NAV. Although I cannot answer all of your emails individually, I have read each one and am in the process of seeing how the individual issues you raised map out in summary form. Stay tuned. Your opinion counts! You can reach Lee Hudspeth at: mailto:LeeHudspeth@TheNakedPC.com ** 07. Featured Product - Simply Accounting (reviewed by Dan Butler) Do you run a small business? Maybe you are starting a business and want to save some bucks? ACCPAC, makers of Simply Accounting, is giving their software away. The catch? It's a 310 megabyte download. Or you can pay $9.95 and they ship you a CD-ROM and include a training CD as well. Amazon currently lists the same software for $95. The other catch is that this offer is only available in the U.S. If you already use QuickBooks or some other accounting software, you should probably stick with that. Otherwise this offer would be a convenient, economical way to try some accounting software. It wasn't stated on the Web site, but future updates probably aren't free. Find out more here: http://www.TheNakedPC.com/t/425/tr.cgi?fprod ** 08. Featured Tip - Solving the USB Peripheral Cable Connector Conundrum (by Lee Hudspeth and T.J. Lee) When dealing with USB peripheral cables, here are some easy rules to follow to avoid getting confused. A standard USB cable has an A-male connector at one end and a B-male connector at the other. The A-male connector plugs into the host PC's USB port or a hub's port. The B-male connector plugs into the peripheral device itself. (On many light-weight USB peripherals, the cable is molded directly into the peripheral's case/shell. This prevents signal degradation and plug-in hassles, and eliminates the port connection as a point of failure.) The A-male and the B-male connectors are shaped differently to avoid improper connections, and you can see a photo of each connector here: http://www.TheNakedPC.com/t/425/tr.cgi?ftip ** 09. Featured Web Page - The PC Technology Guide to Graphic Cards Dave Anderson's PC Technology Guide site offers a wide assortment of articles and reviews on various aspects of PC technology. One especially well-organized section, comprised of two very extensive Web pages, caught our eye, and covers graphics/multimedia cards. The author walks you through the material in a logical order. These pages cover resolution; color depth; dithering; the components of a graphics card (graphics processor, video memory, RAMDAC, and driver software); digital cards; 3D; various graphics APIs like DirectX, Direct3D and others; and more. Each term and idea is explained in clear writing style, and plenty of tables and figures supplement the text. http://www.TheNakedPC.com/t/425/tr.cgi?fsite ** 10. Featured Drawing - Be Your Own Boss If you've never entered a The Naked PC drawing here's how it works. You go to a Web page on our site, answer one survey question (something like "Have you thought about running your own business on or off the Internet?"), and enter your email address. To encourage readers to participate in the survey, we have a drawing from the email addresses of those who participate in each survey and we give away something really cool. Now, obviously we already have your email address or you wouldn't be reading this, but this drawing for prizes will only include those folks who answer this issue's question (entering a prior drawing doesn't count for this one). We'll only use the email addresses we collect for the purpose of notifying who won the prize, nothing else. On December 19th we'll pick one entered name at random. The winner gets our "Product Development for Profit" package--a $97 value absolutely free. This package (extensive flowchart, three videotapes, and additional resources) will show you how to start a profitable business selling products you create yourself both on and off the Internet. But you have to enter to win. How easy is that? http://www.TheNakedPC.com/t/425/tr.cgi?fdrawing ** 11. Newsworthy - a potpourri of current events and interesting stuff *-* Game box numbers war... Microsoft Xbox shipments said likely to be 1.4 million by year-end. Nintendo GameCube console domestic shipments will purportedly be 1.3 million for the same period. Sales figures due later this week, and the winner will be? http://www.TheNakedPC.com/t/425/tr.cgi?news1 *-* Microsoft is out of stock on Windows XP family licenses. Basically, Microsoft product management underestimated initial demand for the licenses, which work like this: you buy a license to use your existing Windows XP CD to install it on another PC for 10% less than the original cost. http://www.TheNakedPC.com/t/425/tr.cgi?news2 *-* PC World has extensive, well-organized coverage of the Windows XP "patch parade," complete with a "Top Windows XP Problems and Solutions" chart. http://www.TheNakedPC.com/t/425/tr.cgi?news3 Get more Newsworthy bits on The Naked PC Web site: http://www.TheNakedPC.com/newsworthy/ Have you come across something newsworthy? Drop us a line: mailto:hottips@TheNakedPC.com **PLEASE SUPPORT THE NAKED PC BY VISITING OUR ADVERTISERS** +++----------------------- classifieds -----------------------+++ **NEED INK? SAVE 40-70% OVER RETAIL!** High Quality Inkjet Printer Cartridges, JetPaks, Refill Kits. Super Prices! Your Satisfaction IS Guaranteed. NEW! 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Tweaki also comes with a built-in undo function that restores any tweaked setting the utility tracks, no matter how long ago you tweaked it! http://www.TheNakedPC.com/t/a/tr.cgi?tweaki +++-----------------------------------------------------------+++ DISCLAIMER Personal computers are individual machines with performance that can vary with components, software, and operator ability. The Naked PC is not responsible for the manner in which the information presented is used or interpreted. Also, although we work hard to provide you with accurate Internet links in The Naked PC, we are not responsible for Internet links herein that represent sites owned and operated by third parties. We are not responsible for the content, accuracy, performance, or availability of any such third-party sites. REDISTRIBUTION POLICY We encourage you to forward this newsletter to your friends, associates, and colleagues for their review and enjoyment. However, please do so only by sending it in full, thereby keeping the copyright and subscription information intact. We do request that, once they've reviewed an issue or two, they subscribe independently rather than continue to receive issues from you. This helps The Naked PC grow and prosper, thereby funding its continued publication. Also, if you wish to post this newsletter to a newsgroup or electronic discussion group, you may do so if you preserve the copyright and subscription information. Thanks. SUBSCRIPTION SERVICES To subscribe or unsubscribe, surf on over to: http://www.TheNakedPC.com/subscribe.html To make comments or suggestions, surf on over to: http://www.TheNakedPC.com/tnpfeedback.html or send email directly to: mailto:tnpc@TheNakedPC.com WEB BULLETIN BOARD Check out our 24x7 Web bulletin board. If you've got a technical question about PC issues, or suggestions of your own, this is the place to hang out: http://www.PRIMEConsulting.com/annoyanceboard/ ADVERTISING To advertise in The Naked PC go to: http://www.TheNakedPC.com/tnpcadvertising.html Mail services provided by Blue Horizon Enterprises, one of the very few "Mom and Pop" operations left on the Web: http://www.bhorizon.com Copyright (c) 2001, PRIME Consulting Group, Inc. and Dan Butler. All Rights Reserved. The Naked PC is a trademark of PRIME Consulting Group, Inc. ISSN: 1522-4422 TNPC Hot Tips:
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