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Volume 4 Number 7

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The Naked PC - http://www.TheNakedPC.com
What You Need to Know about All Things PC
Publisher:           Lee Hudspeth and T.J. Lee
Editor in Chief:     Dan Butler
Contributing Editor: Al Gordon
This issue is for Thursday, April 5, 2001 - Vol. 4 No. 7
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Table of Contents

** 01. Letter from the Publisher
** 02. High-speed Internet Connection: What To Do When Yours
       Goes Down - Part 2 (by Lee Hudspeth)
** 03. TNPC Primer - Email Basics Part 1 (by T.J. Lee)
** 04. Internet Disaster Planning (by T.J. Lee)
** 05. Featured FAQ - "10 Big Myths about Copyright Explained"
       by Brad Templeton
** 06. Featured Book - "Microsoft Office 2000 Visual Basic for
       Applications Fundamentals" by David Boctor (reviewed by
       Lee Hudspeth)
** 07. Featured Product - FrontXtension: USB and Serial Ports
** 08. Featured Web Site - Twists, Slugs and Roscoes:
       A Glossary of Hardboiled Slang
** 09. Newsworthy - a potpourri of current events and
       interesting stuff
** 10. We Get Mail


** 01. Letter from the Publisher

Happy Spring to those of you reading this in the northern
hemisphere. The days grow longer and Jim's just starting to
recover from losing an hour due to the switch to Daylight Savings
Time.

By chance it seems that this issue focuses on email and trying to
stay connected to the Internet. Lee has some useful advice about
what to do when a high-speed connection fails you, including tips
that serve both when email tanks or you're simply on the road
again. Jim spouts off about some email basics and asks the
musical question, "What will you do when the Internet goes down?"

Al and Dan are taking a well-deserved break so that pretty much
lets them off the hook. As you might have guessed if you've
ordered our ebook, "The Book That Should Have Come with Your
Computer", we've experienced some small difficulty keeping up
with the high demand. We've just ordered another 2,000 copies
for inventory, so orders placed now should not be delayed for
more than a few days.
http://www.TheNakedPC.com/t/a/tr.cgi?tugpc2

Oh and if you're ordered something from us please make a note
that credit card charges for merchandise from The Naked PC Store
or PocketFlashLights.com will show the company name "PlanB
Group." That is Dan's company name and he's handling the merchant
banking for our e-store's credit card orders.

As always, reader support is what keeps TNPC free, so PLEASE help
us and pass a copy of TNPC on to co-workers and friends (no spam
please!) and remember to always say "I saw it in TNPC!"
http://www.TheNakedPC.com/refer/

So now you know.


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** 02. High-speed Internet Connection: What To Do When Yours
       Goes Down - Part 2 (by Lee Hudspeth)

My first article in this series generated several emails from
folks incredulous that I would suggest using AOL under any
circumstances. I appreciate these readers' cries of alarm, and
here's my reply.

I consciously chose not to get into a discussion of AOL in my
initial article. In retrospect, that was a mistake. Too many
readers may have inferred that if Lee says AOL is okay for a
backup plan, it must be okay for general use. In my opinion, it's
not okay for general use, but under certain very specific
circumstances it can provide a safety net (more on this in a
moment). I never had any direct empirical evidence that AOL was
causing system instabilities, only that it had what I considered
a poor user interface and bad technical support. The "bad UI"
judgment was easy to make; AOL connection software is
proprietary, frenetic, and laden with "eyeball traps" that simply
shouldn't be part of a paid-for online connection experience. I
made the bad technical support judgment based on the experiences
of numerous clients and friends, all of whom reported extensive
problems with the service, but I had never used it myself. (As
you'll read in a moment I now have my own bad AOL experiences to
lament.)

I recommend that people NOT use AOL, but I didn't clarify that in
my initial article. What I should have said was this. All the
Internet connectivity tools at my disposal at the time were
broken (DSL was down, my ISP doesn't offer dial-up for DSL
subscribers, and NetZero was belly up). With several time-
critical consulting projects on deadline, I chose to take a risk
and sacrifice a clunker PC to AOL. When AOL worked, I was able to
connect, browse the Web, and conduct my email business for three
days while waiting for my ISP to fix the problem. So, yes, AOL
worked for me under those circumstances. But thanks to TNPCer
Michael Zipf, we can all study important empirical evidence of
AOL's insistence on destabilizing systems. If I had known then
what I do now, I would have further qualified my comments.

Michael shared a link to an online article penned by the
venerable Fred Langa, Publisher of LangaList
(http://www.langa.com) and freelance computer/Web author, about
his AOL experiments. You can find "AOL 5.0: The Upgrade of
Death?" at:
http://www.TheNakedPC.com/t/407/tr.cgi?lee1

In fine empiricist form, Fred took a perfectly clean, stable
Windows 98 SE system; cloned an exact "disk image" copy so he
could always return to the same "clean PC" state; and installed
AOL 5.0 on it. AOL wreaked havoc on the PC's networking protocol
stacks, created several online security vulnerabilities (this was
reported in a more recent version of the article that's not
currently available online), unnecessarily installed Virtual
Private Networking (this was reported in a more recent version of
the article that's not currently available online), changed power
management Registry settings, and added or replaced numerous
system files, all for no apparent reason. To add insult to
injury, AOL's uninstaller did not return the system to its
original state. Fred concluded that AOL 5.0 was a high risk
because it made so many changes to a system for no logical reason
(AOL technical support engineers were never able to intelligently
answer any of his questions). He repeated the experiment with AOL
6.0 and found it made only slightly fewer changes.

Oh, but it gets worse and closer to home. I read TNPCer Richard
H.'s email and filed it away for future reference when he wrote,
"[Regarding canceling AOL before your initial free 30-day trial,]
been there did that, make sure you ask for reference number, and
be willing to put up with timeshare-like jerk on the AOL
cancellation desk." I cancelled well before the 30 days had
ticked by, but not without almost getting duped out of at least
one month's charges.

When I called to cancel I took careful notes, but I had forgotten
Richard's advice about the cancellation confirmation number. The
rep (I'll call him Eric) responded to my cancellation request by
saying, in his best huckster patter, "I'll waive the bill date
until May 12th blah blah blah..." and kept on with some goofy
spiel, so I stopped him and said, "No, I want to cancel forever,
right now, not extend or waive anything. I want you to
unequivocally guarantee me that it is cancelled and that there
will be no charge for AOL ever on my credit card. Do you
guarantee that?" Eric answered yes. Twenty minutes later while
working on this article, I remembered Richard's warning and that
I had forgotten to get a cancellation confirmation number, called
back, and got a different rep. She looked up my account and it
was alive, un-cancelled, and "extended" to May 12th at which
point the billing would have kicked in. I quoted her my notes,
explained that I wanted to escalate to a supervisor and file a
formal complaint about Eric. She apologized, quickly filed an
electronic complaint about Eric (so she said), asked if I would
be willing to be contacted by phone by a manager in regards to
the regrettable incident (I said okay), and then gave me my
cancellation confirmation number. Just bad karma? Whatever it
was, it was bad. Take heed folks, and take Richard's advice:
always get the cancellation confirmation number when canceling
your AOL account.

Here are several Internet connectivity options to consider if
your primary high-speed connection goes down. (Some of these
options work well when you're traveling, too.)

1. Get a high-speed connectivity provider that offers free dial-
up access.

Our colleague Al Gordon reports that as an AT&T RoadRunner cable
subscriber he can use a free dial-up connectivity service called
"Mobile Access Beta Test." Al reports that this may be the
world's longest-running beta test: three years! However, Al
relates that RoadRunner does *not* offer its own proprietary Web-
based email, and yet AT&T WorldNet does. Go figure. Others I have
corresponded with cite arrangements like this: Telocity DSL
subscribers get free dial-up access through an 800 number
(limited to 60 minutes per month); PacBell DSL provides free
dial-up with a local number; and so on.

Your DSL provider may not proactively advertise its free dial-up
access. Listen to TNPCer Gary V.'s tale, "I have ADSL through
Bellsouth for $40 a month. They do not advertise this fact when
you sign up for ADSL, but included along with the ADSL is a
regular dial-up account. I found this out from a Bellsouth tech
rep when I had to call about an ADSL service outage."

2. Use a free dial-up service like NetZero.

If you're going to have this as part of your safety net, be sure
to have an updated copy of the connection software handy or
you'll be stuck, unable to connect to get the software.

3. Use a free public email retrieval site that allows you to
connect to any POP3 provider via a Web interface (thanks to
Jonathan A. to be the first to make this suggestion).

Here are some of the most popular sites.

Mail2Web:
http://www.TheNakedPC.com/t/407/tr.cgi?mail2web

POP2Web:
http://www.TheNakedPC.com/t/407/tr.cgi?pop2web

ThatWeb:
http://www.TheNakedPC.com/t/407/tr.cgi?thatweb

4. Use your provider's proprietary Web-based email interface (as
mentioned in my initial article).

In my unscientific tests, Verizon/GTE's interface seemed slower
that the public email retrieval sites listed above.

5. Pay for a limited-usage dial-up account as a backup.

Thanks to subscriber Lee H. for this tip. Check with your ISP as
mileage may vary.

6. Completely segregate your email service from your ISP.

Thanks to subscriber Craig R. for this tip. To reduce the risk of
being dependent on the same company for both email service and
connectivity, never use your ISP's email infrastructure. Instead
get your own domain name and get a reliable host that provides an
SMTP server and allows you to manage your own POP3 mailboxes.

7. Dan Butler's suggestions.

TNPC Editor-in-Chief Dan Butler believes that receiving email is
more important than sending, because with an unreliable email
provider you won't ever know if incoming email has come in or not
(Email Metaphysics 101!). In a pinch you can almost always use
phone/fax to replace the temporary loss of the outbound email
medium. Dan's suggestions include: (1) buy a domain name (say,
example.com) then have mydomain.com redirect--it's a free
service--any email sent to example.com to the location of your
choosing;
http://www.TheNakedPC.com/t/407/tr.cgi?mydomain

(2) find an ultra-reliable email provider so you don't have any
email problems; and (3) alternately, run your own email server.
For great tips on choosing an ISP, see our ebook "The Book That
Should Have Come with Your Computer" chapter 17 "Making Internet
Connections." Dan's ideas will be addressed in more detail in a
future issue.
http://www.TheNakedPC.com/t/a/tr.cgi?tugpc2

Credit is due to TNPCer Mark L. for his timeless advice, "I knew
the e-mail would still be waiting for me when I got back, the Web
sites wouldn't disappear and try as it might, the world would not
come to an end just because I didn't see it over the wire at
300Kbps."

TNPC subscriber Stephen G. kindly but tersely :-) offered a
clever plan for me, "Get cable." Fair enough, and cable is
available in my area. For now I'm sticking with my existing DSL
infrastructure, but that got me thinking about what your
experiences with cable and DSL have been like, so here's a short
survey I'd like you to fill out if you're in the mood. I'll
publish the results in an upcoming issue.
http://www.TheNakedPC.com/t/407/tr.cgi?survey

I'll close with some high-speed facts to consider: in North
America, DSL users grew 185% in 2000 to 2.9 million (Cahners In-
Stat), and cable modem users grew 144% to 3.4 million (Gartner
Group). That's 6.3 million individual cable and DSL connections
combined.

You can reach Lee Hudspeth at:
mailto:leehudspeth@TheNakedPC.com


** 03. TNPC Primer - Email Basics Part 1 (by T.J. Lee)

I get a lot of email. Sure, much of it is spam and most of that
never sees the light of my inbox since I use a filter that shunts
the most obvious into the bit bucket. But aside from the spam I
still get a lot of email. As publisher of this newsletter, in my
role as a consultant and project manager for PRIME Consulting
Group, Inc., as Cubmaster of Pack 11, I even have the dubious
honor of being included on the group list that my wife and her
sisters have. Whilst digging through my inbox this morning I
decided that it might be timely to do a primer on the basics of
email because so many people (I'm not saying my sisters-in-law
are in this group, but I'm not saying they're not either, if you
get my drift) seem to be using email without a solid
understanding of how it should be used.

Now before any of you get riled I'm not saying that my
recommendations about email usage are gospel. I'm just making
some suggestions that I think might help people who are new to
the email game.

First let's contemplate the email message itself. Email is the
electronic equivalent of writing a letter and sending it to
someone in the post. The electronic part makes it much faster
than the USPS and you don't have to pop for 34 cents (here in the
USA) so it's free. This is good as far as it goes. Unfortunately
the speed and ease with which email lets us reach out and touch
someone, seems to have helped make it a lot more impersonal than
the letter we all learned how to craft in school. Things get lost
in our hurry to hit the send button. Like a greeting,
punctuation, whole sentences, paragraphs. Basic stuff that makes
your communications easier for the recipient to figure out.

If you write to someone it's always nice to include a greeting be
it something as simple as:

Jim,

It's also a good idea to close with your name especially if the
person you're emailing does not know you outside the context of
the email. It's awkward when you reply to a message and the best
you can do for a salutation is fish something from the header
like: "Dear 123iggy@example.com"

Replying seems to give people troube. Generally, in a business
context you shouldn't reply to something unless the message
specifically calls for a response or a response is necessary
given the context of the message. Unfortunately, given the often
unreliable nature of email an acknowledgement that the message
was received is sometimes necessary. It's ironic the number of
times I've emailed someone then had to phone them to see if they
got the email. Sure you can use the confirmation request option
that a number of email client software packages have but you may
not get an automatic confirmation depending on the type of client
software your recipient is using and the email servers your
message passes through to get to them.

You also want to be aware of the difference between a "Reply" and
a "Reply to All". A message that you've received may have been
sent to more addresses than just yours. For example, if your
address was in the To: line of the original message along with 10
other addresses and you hit "Reply to All" your response goes to
all 10 names. Likewise if you "Forward" a message all the
addresses in the To: line are visible and accessible to whomever
you forwarded the original message to. So some discussion of the
To: line is definitely in order.

The To: line is where you put the address of the person you are
sending your message to. This is usually only the person you want
to take action regarding the contents of your message. If you
want other people to know about the message but not necessarily
reply or take direct action you should include their addresses on
the Cc: or Bcc: lines.

The Cc: stands for carbon copy, or courtesy copy if you prefer.
If you're old enough to remember trying to stack paper and
carbons and roll the whole shooting match into a typewriter
you'll understand the reference. Bcc: stands for "blind" carbon
copy. General rule of thumb is you copy people who need to know
but don't need to respond. The "blind" carbon address line Bcc:
differs from the Cc: line in that the recipient sees the address
of the person(s) to whom the original message was sent but they
cannot see the other addresses of those who were also included on
the Bcc: line, hence the term "blind" carbon copy.

If send a message with an address like this:

To:  Lee
Cc:  Dan, Matt
Bcc: Al

Everyone knows I sent the message to Lee. Lee knows I sent a copy
of the email to Dan and Matt. Dan knows Matt got a copy, Matt
knows Dan got a copy, but neither Lee, Matt, nor Dan know that Al
got a copy. Say I wanted to send a message to Lee, Dan, Matt, and
Al but did not want any of them to know who else I sent the
message to. I would address the message to myself and include
everyone else on the Bcc: line.

To: Jim
Cc:
Bcc: Dan, Matt, Al, Lee

This is the way you send a message to a bunch of people but you
don't want to share each person's email address with everyone
you're sending the message to. It's bad email etiquette to share
email addresses with groups of people unless the people who own
the email addresses being shared have given their permission.

More on this topic in another issue.

You can reach T.J. Lee at:
mailto:tj_lee@TheNakedPC.com


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** 04. Internet Disaster Planning (by T.J. Lee)

As Lee discusses in his article in this issue, it's sometimes a
real pain just trying to keep your email flowing. And companies
are become very dependent on email in particular and the Internet
in general.

Most companies have disaster plans for what to do in the event o
of bomb threats to their buildings or storms that may snow in the
city preventing workers from getting to the office, but not many
have addressed the issue of what they'll do if the Internet goes
down for any significant amount of time.

A number of companies got a taste of this possibility when
NorthPoint, a DSL provider that has fallen on hard times,
suddenly announced that the cash deal they worked out with AT&T
(who is buying NorthPoint's assets through a bankruptcy sale) was
deemed to be insufficient to keep the DSL service going for the
30 days. NorthPoint said they could not give current clients
notice that they needed to replace their DSL service and just
started pulling plugs.

Lee and I head a consulting firm, PRIME Consulting Group, Inc.,
and this NorthPoint closure affected several of our clients who
started wondering about how an Internet failure would affect
their day-to-day operations.

Most companies are a lot more dependent on the Internet than they
realize. Not only email, but file transfers, order systems (e-
commerce), internal applications, and information distribution
all run over the Internet and the Web. When companies can't get
online, work has a tendency to just stop. And we're not talking
about an outage measured in hours. What will you do when you
can't get online for days or weeks?

We've started laying out a disaster program for one of our
clients and we see this as a service that will grow as there are
more glitches with the Internet that take longer to get resolved.

If your company has a disaster plan for Internet failure in place
I'd sure like to hear from you. I'd like to gauge the interest on
this topic so I can plan future articles and get a feel for how
large a perceived threat this possibility is.

You can reach T.J. Lee at:
mailto:planning@PRIMEConsulting.com


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** 05. Featured FAQ - "10 Big Myths about Copyright Explained"
       by Brad Templeton

Copyright is a hot topic these days, especially as it relates to
privacy on the Internet. Is your email protected by copyright?
'What does "Fair Use" mean? What about stuff you put up on your
Web site? If you find it on UseNet is it public domain? Brad
Templeton is Chairman of the Board of the Electronic Frontier
Foundation (EFF), which he describes as "the leading foundation
protecting liberties and privacy in cyberspace." Brad's FAQ on
copyright deals with most of the myths and errors that people
make when they come up against the popular misconceptions about
copyrights. Brad also has links to the Digital Millennium
Copyright Act which directly affects copyrights on the Internet
as well as discussions on "deep linking" and the possible
violations inherent in simply linking to another person's or
company's Web site.
http://www.TheNakedPC.com/t/407/tr.cgi?ffaq


** 06. Featured Book - "Microsoft Office 2000 Visual Basic for
       Applications Fundamentals" by David Boctor (reviewed by
       Lee Hudspeth)

Lots of folks contact our company for recommendations on how to
quickly get up to speed with Microsoft Office's programming
language Visual Basic for Applications (VBA) and how to become
facile with Office's rich but often arcane object models. Our
standard answer is: (1) read the help documentation for whatever
application you'll be coding in the most (that's free); (2) buy a
copy of David Boctor's book; and (3) code, code, and code some
more.

Boctor covers all the relevant material, and does it in an easy-
to-follow style. He includes plenty of practice files that are
nicely coordinated in the text. His practice and sample source
code isn't "cast off" code, it's the good stuff; focused on the
task at hand, well written, and well documented. The book is
divided into six key sections: Learning VBA, Managing Documents
and Files and Manipulating Document Content, Working Across
Applications, Working with Active Window Content, Customizing the
User Interface, and Developing COM Add-Ins for Office. This 527-
page tome is a must-have for the bookshelf of any Office
developer at any level.
http://www.TheNakedPC.com/t/407/tr.cgi?fbook


** 07. Featured Product - FrontXtension: USB and Serial Ports

Back in TNPC #3.23 we reviewed a very nifty product called FrontX
that fits into a 5.25" drive bay on the front of your computer
and effectively transfers your speakers, microphone, and joystick
connections from the back of your system to the front making them
infinitely more accessible. To see what we're talking about see
the pictures here:
http://www.TheNakedPC.com/t/407/tr.cgi?frontxpics

Jim has a FrontX on each of his systems and couldn't be happier
with them. Until now. The FrontX folks have now added cables for
relocating USB and Serial ports to the FrontX panel. You can get
a USB cable that can reroute the port from the back of the system
or one that will attach directly to the motherboard port. Ditto
for the 9 pin D-shell cable for the serial port.
http://www.TheNakedPC.com/t/407/tr.cgi?fproduct


** 08. Featured Web Site - Twists, Slugs and Roscoes:
       A Glossary of Hardboiled Slang

"So I said don't be a bunny, the butter and egg man was due
anytime and I wanted to bump gums with him before we dusted."
Howzat again? Want to put some colorful slang from yesteryear
into your everyday speech? This Twists, Slugs and Roscoes site is
indeed a compendium of hardboiled slang. Here you can sharpen
your vocabulary along the lines of patter spoken by the likes of
Philip Marlowe, Sam Spade, and Mike Hammer. When Cagney, Bogart,
or Edward G. wanted to mince words this is how they talked. Get
hip so if someone tells you your flivver is bent you can drop a
dime to the coppers so they can make a pinch and return your
boiler. That'd make everything silk.
http://www.TheNakedPC.com/t/407/tr.cgi?fsite


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** 09. Newsworthy - a potpourri of current events and
       interesting stuff

*-* The United States Postal Service (USPS) has stood up to rain,
sleet, and dark of night, but it looks like it has met its match
in electronic mail. Crying foul the USPS says that email has
eroded it's client base to the point where the service is going
broke. The USPS is floating the idea of dropping Saturday mail
service here in the USA as a way to cut costs.
http://www.TheNakedPC.com/t/407/tr.cgi?news1

*-* In case you haven't heard, some hacker convinced VeriSign to
give them two Microsoft digital certificates. MS has come up with
a patch to Windows (every version since Windows 95 running any
version of IE no earlier than 4.01 Service Pack 2) that will warn
you if you try to accept these one of these bogus certificates.
http://www.TheNakedPC.com/t/407/tr.cgi?news2

*-* Is Microsoft trying to guide PC hardware makers towards a
more Microsoft-centric design of the PC itself? Better check out
what Peter Coffee is saying on this topic.
http://www.TheNakedPC.com/t/407/tr.cgi?news3

*-* If you're using Internet Explorer 5 and your network is
running Microsoft's Exchange 2000 server there's a newly
discovered bug you should know about. Georgi Guninski, bug hunter
extraordinaire, has discovered a way malicious Web page creators
could lay a trap for unsuspecting surfers that could give them
access to email folders on the Exchange 2000 server.
http://www.TheNakedPC.com/t/407/tr.cgi?news4

*-* Microsoft has released Internet Explorer 6 Public Preview
beta. You can download this new version of IE, which will run on
Windows 2000 Professional, Windows NT Workstation 4.0 Service
Pack 6a (SP6a), Windows Me, and Windows 98. New features include
new toolbars, integrated ICQ-like instant messaging, image
resizing, and some enhanced privacy features. Unless you must
live on the bleeding edge we suggest you wait for the final
release and forgo the betas.
http://www.TheNakedPC.com/t/407/tr.cgi?news5

*-* If you're thinking about getting the IE6 beta you can read a
review of the latest release over at eWeek.
http://www.TheNakedPC.com/t/407/tr.cgi?news6

Get more Newsworthy bits on the TNPC Web site:
http://www.thenakedpc.com/newsworthy/

Have you come across something newsworthy? Drop us a line:
mailto:hottips@TheNakedPC.com


** 10. We Get Mail

*-* TNPCer Stephen D. read last issue's comments about the Belkin
OmniCube and reports that he's had trouble getting them to work
with Logitech optical mice.

*-* TNPCer Babette B. wants to know more about all the buzz
around Juno's move to make their "free" email service turn a
profit. This story broke back in February when Juno changed the
terms of their service agreement. We'll revisit this issue again
as we cover the Internet's transition from "free" to "fee" in
future issues. For now there's a story about this buzz right
here:
http://www.TheNakedPC.com/t/407/tr.cgi?mail1

Be sure to stop by the Letters to the Editor page for more:
http://www.TheNakedPC.com/letters/index.html


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Copyright (c) 2001, PRIME Consulting Group, Inc. and Dan Butler.
All Rights Reserved. The Naked PC is a trademark of PRIME
Consulting Group, Inc.
ISSN: 1522-4422

     

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