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What You Need to Know about All Things PC

   

Volume 4 Number 3

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The Naked PC - http://www.TheNakedPC.com
What You Need to Know about All Things PC
Publisher:           Lee Hudspeth and T.J. Lee
Editor in Chief:     Dan Butler
Contributing Editor: Al Gordon
This issue is for Thursday, February 8, 2001 - Vol. 4 No. 3
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Table of Contents

** 01. Letter from the Publisher
** 02. Coming Soon - Our First TNPC e-Book on CD-ROM
** 03. Visor Moves to the Head of Its Class (by Al Gordon)
** 04. Battling the Click of Death Syndrome (by Lee Hudspeth)
** 05. More on Rolling Blackouts and Computers (by T.J. Lee)
** 06. Featured Product - Easy Hang Up (reviewed by T.J. Lee)
** 07. Featured Book - "Words That Change Minds"
       by Shelle Rose Charvet (reviewed by Dan Butler)
** 08. Featured Office Tip - Excel's "Always create backup"
       (by PRIME Consulting Group, Inc.)
** 09. Newsworthy - a potpourri of current events and
       interesting stuff
** 10. We Get Mail


** 01. Letter from the Publisher

Things at TNPC Central have been keeping us jumping! Reviews on
Lee and Jim's latest book "Absolute Beginner's Guide to PC
Upgrades" have been stellar. We're announcing our first e-book in
this issue: "The Book That Should Have Come with Your Computer."
Work on the TNPC Company Store progresses nicely (Jim has enough
Micro-Lights in his office to light it up like high noon should
the lights go off in California), and we have a new product in
stock to help you fight the good fight against telemarketers:
Easy Hang Up.

Handhelds guru Al Gordon checks in this issue with the latest and
greatest happenings with Handspring's new handheld models. Lee
has an update on the dreaded Click of Death syndrome that plagues
Iomega Zip and Jaz drives. Jim unwinds some of the confusion over
power protection devices in a follow-up to last issue's article
on surviving spikes, brownouts, and the dreaded California
rolling blackouts.

Dan will be part of a panel discussion at the National Religious
Broadcasters convention in Dallas, Texas. Anyone attending that
event please look us up - we'd love to meet you! The talk will
be at 2:30 PM Tuesday 13 February. It will be on uses of the
Internet in a cost-saving manner.

Between all that and our normal crush of consulting deadlines
we're all taking time out to sample the flu bug that's going
around here in North America.

As always, reader support is what keeps TNPC free, so PLEASE help
us and pass a copy of TNPC on to co-workers and friends (no spam
please!) and remember to always say "I saw it in TNPC!"
http://www.TheNakedPC.com/refer/

So now you know.


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** 02. Coming Soon - Our First TNPC e-Book on CD-ROM

A couple of issues back we discussed how our 400+ page book "The
Unofficial Guide to PCs" (by T.J. Lee, Lee Hudspeth, and Dan
Butler) found itself a book without a series title and was
therefore allowed to go out of print by the publisher. We were
quite put out over this, but not put off. Taking matters into our
own hands we have resurrected what we feel is a really good book.
It's jam-packed with information that every computer user should
have at their elbow, and we are now close to publishing it
ourselves.

The book's new title is "TheNakedPC.com presents: The Book That
Should Have Come with Your Computer," which we think is a better
title in any event. Its links have been updated and the entire
shooting match will shortly be burned on a CD-ROM for
distribution. That's right, we're going to publish it ourselves
as an e-book on a CD-ROM disc. The book will be in PDF format,
which enables us to make the entire text of the book searchable.
It can be read on-screen or you can print out what you want as
hard copy to your printer.

I'm sure you're asking yourself where can you order this CD?
Well, wait, there's more! Not only do you get "The Book That
Should Have Come with Your Computer" you get the Official Naked
PC Screen Saver (mesmerize your friends, dismay your enemies, be
the envy of everyone!). We'll even toss in demo copies of our
award-winning PRIME for Office utilities. These include the
indispensable PRIME DocLauncher utility that works with *all*
Office 2000 and 2002 applications, plus productivity add-ins for
Word and Excel 2000 and Word and Excel 97.

The regular price for our first e-book is $29.95 when we ship the
discs in just a few weeks. But if you order now, "TheNakedPC.com
presents: The Book That Should Have Come with Your Computer" is
yours for only $19.95, a whopping $10 savings.

You can find out more about this book and/or order your early
bird copy on CD-ROM here:
http://www.TheNakedPC.com/t/403/tr.cgi?e-book1


** 03. Visor Moves to the Head of Its Class (by Al Gordon)

What a difference a year makes.

At this time last year (TNPC #3.01), I was griping loudly about
the technical problems, quality control issues, and distribution
woes associated with the Handspring Visor.

The product of the team that launched the original Palm Pilot,
the Visor was long on hype and short on product. It is a
considerable achievement for Handspring that it was able to
survive the Christmas '99 fiascoes and move on into second place
in market share among handhelds during 2000.

Quality control, production, and distribution improved. Two new
models have joined the product lineup that take the Visor line
into technical superiority over Palm, Inc.'s own products. The
promise of the Visors' proprietary "Springboard" expansion
modules finally is being realized and the Palm line is
stagnating.

All of which makes the new Handspring Visor Platinum (monochrome)
and Prism (color) my favored choices for the Palm OS platform.

Both the Platinum and Prism are powered by Motorola's DragonBall
VZ 33 MHz processor, for a claimed 50% speed advantage over
previous generation Visors and double the speed of Palm IIIs. I
ran the Quartus Benchmark application for Palm OS on the Prism,
and my test unit actually ran a little faster than the claimed
performance level. The Prism and Platinum have the latest Palm OS
3.5 and a few more standard applications than Palm provides.

The two new units, like the old workhorse Visor Deluxe, have 8 MB
of RAM. The enhanced speed pays dividends with the Prism. The
color unit has lead the legion of Palm developers to build color
into their apps, which of course, makes the apps bigger and in
need of more horsepower to run. Don't expect to see it run like a
Pentium IV, but you will see much better performance than Palm's
IIIc color unit.

Moreover, unlike the 256-color IIIc, Prism has 16-bit (65,000
colors) color. The display is sharp and entirely more readable
than the monochrome Palm OS LCD screens. Color-enabled apps look
exceedingly cool. It is a welcome plus for my middle-aged eyes.

As with all Visors, true native USB connections are standard and
Sync times are noticeably shortened compared to serial port
links.

But there is no free lunch. At $449, the Prism is no cheaper than
the IIIc, and color is an energy hog. Handspring, like Palm,
compensated by making rechargeable batteries standard in the
color unit. Still, you won't be running for a couple of weeks on
a single charge like monochrome units. I also found the color
screen (and also the one on the IIIc) to be less responsive to
stylus input than monochrome screens.

If color is not an issue for you, the $299 Visor Platinum is a
cost-effective choice. Same high performance (actually real world
performance is higher because it doesn't have to support the
overhead of color), same 8 MB RAM, and same USB sync cradle.

There are still things that under whelm me with Handspring. At
the price point of the new units, I would like to have seen
sturdier construction, with maybe some metal in addition to the
plastic. Also I would have liked to see rechargeable cells in the
Platinum as well as the Prism.

Nevertheless, the new Visors have moved to the head of the Palm
OS class. Next I'll be looking at the major accessories available
for these handhelds.

Visor Platinum
http://www.TheNakedPC.com/t/403/tr.cgi?visor1

Visor Prism
http://www.TheNakedPC.com/t/403/tr.cgi?visor2

You can reach Al Gordon at:
mailto:al@TheNakedPC.com


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** 04. Battling the Click of Death Syndrome (by Lee Hudspeth)

If you've got an Iomega Zip or Jaz disk drive you've probably
heard about the "Click of Death" (COD) syndrome. The COD syndrome
has been widely reported on, but nowhere so precisely,
clinically, and objectively as at Steve Gibson's site:
http://www.TheNakedPC.com/t/403/tr.cgi?grc1

When the syndrome strikes, it does so without warning. The
affected drive emits a series of clicking sounds. The sounds can
occur either when you first insert the cartridge or when
reading/writing data on a cartridge that has already been
inserted. Some random time after those first dreaded clicks are
heard, the drive and one or more cartridges fail completely and
catastrophically. Oddly, Iomega has taken an "if we don't
acknowledge the problem it will go away" approach that has led to
the filing of class action suits.

Can you prevent COD? Steve says no, that the nature of the
problem is a hardware failure that software cannot correct.
However, his advice is two-fold. First, run his free "Trouble in
Paradise" tool that diagnoses all Iomega Zip and Jaz drives and
cartridges. As with all of Steve's marvelous tools, this one is
small (52K), fast, and comes with extensive documentation and
instructions.
http://www.TheNakedPC.com/t/403/tr.cgi?grc2

Note: I initially had trouble getting Trouble in Paradise to
finish analyzing my Zip drive. I wrote Steve's technical support
staff and they suggested I disable Norton Anti-Virus. When I did
that the utility ran to completion.

Second, treat your Jaz or Zip drive, and cartridges, gingerly.

To read the fascinating history of this syndrome, and Iomega's
stance (or better, lack thereof), check out the variety of COD
articles and FAQs on Steve's site.

You can reach Lee Hudspeth at:
mailto:leehudspeth@TheNakedPC.com


** 05. More on Rolling Blackouts and Computers (by T.J. Lee)

I received quite a response to last issue's (TNPC #4.02) article
on power spikes, sags, and blackouts and their effect on your
computer. A number of TNPCers wrote in with questions and
requests for additional information and I heard from several who
work for power utilities that shed some light (no pun intended)
on what really goes on when power is restored after a blackout.

Last issue I talked about surge protectors and the inherent
weaknesses of the MOV technology that provides the surge
suppressor its ability to suppress surges. I concluded that the
best protection from the three main types of power problems--
surges, sags, and line noise--is provided by connecting your
computer to an uninterruptible power supply (UPS).

However, there is some confusion about what constitutes a true
uninterruptible power supply as opposed to a "standby" power
supply and as TNPCer Sol S. pointed out, I added to the confusion
by not spelling out the differences. I have been known to use the
terms interchangeably when they really are not the same thing. A
true UPS provides constant power from the battery to the
connected equipment. There is no switching from incoming AC
current coming from the wall outlet (line power) to the battery
when the power fails because the battery is always the power
source. The AC power is used by the UPS to keep the battery
charged. A standby power supply (SPS) feeds line power to your
equipment and it may or may not condition the line power against
line noise depending on the model. When there's a sag or power
failure the SPS "switches" from line power to battery power.

The rule of thumb is that a UPS provides better protection than
an SPS. During that split second when the SPS switches from line
power to battery power, things could go wrong. At best if the
switch doesn't happen fast enough your equipment could reboot as
though you turned the power off, then back on. Worse case would
be not switching and letting a power surge hit your equipment.
The good news is that in the past few years SPS devices have
gotten a lot better at switching when the line power is
interrupted. It's good news because a lot, if not most, of the
devices that are advertised as being UPSs are in reality SPSs.

It used to be that you could look at the specs and if you found a
"switching time" rating the device was a SPS. A true UPS doesn't
switch between line power and battery so there is no switching
time to measure. But manufacturers just stopped quoting the
switching time in the specs. If your device has indicators as to
when it's providing line power as opposed to battery power it's
probably a SPS. Ditto if one of the features is that the battery
can be swapped while the device is running and equipment is
plugged in. An SPS is not a bad thing if it also provides line
conditioning. Don't panic if your "UPS" labeled device is really
an SPS. I use an APC BackUPS Pro 500 and it's really an SPS. The
price was right and APC offers a guarantee against equipment
failure, although I'll confess I've never had the occasion to try
to collect on it.

The main thing is to be sure that your device provides enough
power for the equipment you want to protect. Each piece of
equipment you are subject to plug into the UPS/SPS draws a finite
number of watts. You need a device capable of feeding all the
watts necessary. American Power Conversion (APC) has a Web form
for calculating what size UPS (most of which are really SPS
devices) you need depending on what you plan on hooking up.
http://www.TheNakedPC.com/t/403/tr.cgi?ups1

Keep in mind that APC has a vested interest in selling you as big
a unit as you'll spring for so use their form as a guideline not
gospel.

Another common question was how can a computer run off a battery,
which provides direct current (DC) when it requires alternating
current (AC) to run. Yes, the computer plugs into an AC source
for power, but the AC current is then converted to DC before it
hits the internal components. Therefore, when battery power is
provided by a UPS/SPS the power device converts the DC power from
the battery into AC power to the outlet where the computer is
plugged in, which then goes into the computer where it is
converted back into DC power for actual usage.

A number of readers wanted to know what "line noise" is all
about. Line noise results from static, and electrical
interference caused by electromagnetic interference (EMI), radio-
frequency interference (RFI), or inductive loads caused by
machinery (usually electrical motors) and not just your
machinery. The guy with a woodworking shop in his garage next
door can cause you to experience line noise. Electrical wire acts
just like an antenna and can pick up interference from
fluorescent light fixtures, telephone lines, etc. By filtering
out line noise you get what is called conditioned power. Be
careful though, not all the outlets on a UPS/SPS may provide
conditioned power.

Two TNPCers have enlightened me about what really happens when
the power company shuts down the power and then switches it back
on. TNPCer Mike S. who works at a power company admonished me for
thinking that power companies boost the power when trying to
restore power. He says, "...often the initial demand exceeds the
settings of the protective relays at the power station" and this
can require the power utility to try several times to get the
power to stay on. The problem is exacerbated by everyone turning
on every switch and appliance in their house to see if the power
is out throughout the home. They leave these turned on and this
increases demand on the returning current. So it would appear
that my claim that the utilities upped the amperage when
restoring power is incorrect. The most they do in this regards
according to Mike is push the voltage "as much as load, voltage
maximum limits, and generator capabilities allow." Mea culpa.

TNPCer Oscar Desmonteix at Macrotel International Corporation put
it this way, "The power grid is full of inductive loads (wiring,
transformers, electric motors, relays, etc.) and inductive loads
have a very nasty reaction when power is applied to them, they do
not only resist the current flow but also return a voltage peak
to the power line. This returned voltage may easily duplicate the
voltage applied to the load and sometimes it goes even above
that. This voltage peak is what really damages appliances and
equipment connected to the same power circuit if they are not
protected." Oscar has provided a most detailed and technical
explanation of the problems involved with protecting an entire
building against power problems. You can find this illuminating
discourse here:
http://www.TheNakedPC.com/t/403/tr.cgi?ups2

A final word on MOVs (metal-oxide varistors). TNPCer Lou B.
points out that "it takes three MOV's to properly protect a
circuit. One from the Load to Ground, one from the Neutral to
Ground and the third between the Load and Neutral. Another
consideration is that after one 'blast' they should really be
replaced." The trick is to know when you've had a "blast" or
surge because as Lou correctly points out the second time around
chances are that you might not be protected. This is why I don't
like to have critical/expensive equipment reliant on MOVs for
power protection.

You can reach T.J. Lee at:
mailto:tj_lee@TheNakedPC.com


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** 06. Featured Product - Easy Hang Up (reviewed by T.J. Lee)

I don't know about you but without fail I get three or four
telemarketing calls a week. Occasionally I'll get a marketing
call on the house line during business hours, but most
telemarketers seem to call just as soon as I take my first bite
of dinner. Yes, we do have a telephone answering machine and I
could just let it ring but my wife is a substitute schoolteacher
and the way jobs are doled out is via an automated computer
program that calls each name on a list. If you don't answer and
take the job it dials the next name on the list, so we answer the
phone.

I don't mind interrupting my dinner to engage my wife in gainful
employment but neither of us appreciates a telemarketing call
especially as the family is gathered to break bread. You have to
wait till the telemarketer takes a breath during their canned
spiel to get a word in edgewise, explain that we are not
interested, then try to get them to remove us from their call
list before they start over at the beginning of their script
(which is what they all seem to do if you interrupt them).

Sheesh! Even having an unlisted phone number doesn't help because
telemarketers now use computer-dialing programs that ferret
through an entire area code searching out valid numbers.

Well, I was complaining to Dan Butler about this the other day
and he laughed and told me he has a button on his phone that ends
telemarketer calls as soon as they start. Hey, I wanted one of
those buttons! It's a device called Easy Hang Up, roughly the
size of half a deck of playing cards. It plugs into your phone
line on one end and then into your phone into the other. It has
one button on it and it comes with a short phone cord so it sits
right next to your phone.

When you get a telemarketing call you press the button and hang
up the phone. A voice chip plays the following recording in a
nice professional manner:

"I'm sorry, this number does not accept this type of call. Please
regard this message as your notification to remove this number
from your list. Thank you."

It then disconnects, meaning it hangs up. No hard sells while
you're trying politely to convince the salesman on the other end
of the line you're not interested. Just push the button and hang
up. Really neat. Works with phones here in the USA but we've not
heard if it's compatible with other countries' phone systems (and
the notification is only available in English).

The Easy Hang Up device is available through the TNPC Company
Store:
http://www.TheNakedPC.com/t/403/tr.cgi?easy1


** 07. Featured Book - "Words That Change Minds"
       by Shelle Rose Charvet (reviewed by Dan Butler)

Looking through my current book stack I find "Words That Change
Minds" sitting on top. The title may lead you to believe it is
a book on manipulation or sales. But its focus is to teach you
to talk to people in a language they'll understand.

This is a book to read and share with others. Rather than bog
you down in lots of technical jargon and theories, you'll
experience a practical discussion of 14 motivation and working
traits we all exhibit from time to time. Each is detailed along
with how to *easily* notice them in yourself and others. I stress
easily.

This isn't something that requires taking a test, tallying the
scores, and graphing your progress only to be given some generic
description that applies to 75% of people anyway.

Instead you'll learn easy-to-spot styles of processing information
and how to work with the different styles. In technical jargon
these are called "Meta-Programs" and the book is a practical
application of Roger Bailey's LAB (Language and Behavior)
profile.

Each style is discussed from various standpoints; how to
recognize it and its application to education, hiring, marketing,
and people management. The last category, people management, is
covered from both the management and employee perspective, which
is nice. You'll find all of the discussion easy to apply to
relationships with spouses, friends, and family as well.

I recommend this book for anyone who interacts with other people
on a regular basis or just wants to improve their communication
and understanding skills.

http://www.TheNakedPC.com/t/403/tr.cgi?fbook

You can reach Dan Butler at:
mailto:danbutler@TheNakedPC.com


** 08. Featured Office Tip - Excel's "Always create backup"
       (by PRIME Consulting Group, Inc.)

When you save an Excel workbook (either for the first time or
from the Save As command), you can access a number of powerful
settings in the Save Options dialog.

Starting with an unsaved workbook, to see this dialog in Excel
2000 select File and choose Save. Now click the "Save As"
dialog's Tools menu, choose "General Options" and there's the
dialog. In Excel 97, the "Save As" dialog has no Tools menu,
instead click on the dialog's Options button to display the "Save
Options" dialog.

The "Always create backup" check box does not really have
anything to do with passwords but is worthy of consideration--
especially when developing a model. Check this box and then save
your workbook as usual (for discussion purposes we'll assume you
have saved the workbook as "Protection1.xls"). You make
additional changes and save the workbook again. Here's what
happens.

1. The file on disk (as was originally saved, not containing the
subsequent changes you've made) is renamed as "Backup of
Protection1.xlk" and stored in the same directory as the original
version of "Protection1.xls".

2. The current file in memory is written to disk as
"Protection1.xls".

You now have your workbook, "Protection1.xls", and a one-
generation-old backup copy, "Backup of Protection1.xlk". The .xlk
extension identifies this file as a backup file. This backup
option can be used alone or in conjunction with the other Save
Option settings.

Note: If you have a Microsoft Office consulting project,
development idea, macro quandary, or are just plain stuck trying
to get something--easy or hard--done with Microsoft Office, WE
CAN HELP YOU! This is what we do for a living: handle Office
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or you can call us in the U.S. at 310-318-5212 (someone's usually
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** 09. Newsworthy - a potpourri of current events and
       interesting stuff

*-* Representative Gene Green, D-Texas, has introduced "The
Consumer Online Privacy and Disclosure Act" to the US Congress.
The bill would require Web sites to ask permission before placing
cookies on a surfer's hard drive. Sure.
http://www.TheNakedPC.com/t/403/tr.cgi?news1

*-* Paul Thurrott has details on the new Windows XP (Whistler)
and Office XP (Office 10) copy protection scheme. The new
versions of Microsoft's mainstay applications will be restricted
in how many times you can install them. Further, it seems that MS
is taking the position that software is licensed to the machine
not the user so once you install it on a particular computer
that's all there is and you can't legally move it to another PC.
http://www.TheNakedPC.com/t/403/tr.cgi?news2

*-* Big Brother is watching! Police tested a new technology using
photo imaging and high speed computers at the recent Super Bowl
here in the USA. As each patron filed into the stadium, their
picture was surreptitiously snapped, fed into a computer, and
compared to a database of known criminals and terrorists.
http://www.TheNakedPC.com/t/403/tr.cgi?news3

*-* There may a quantum leap coming in the storage capacity of
DVDs. InPhase Technologies has a new technology called
holographic data storage that allows recording through the entire
thickness of the disc medium. This could mean storing 50 movies
on a single disc instead of just one.
http://www.TheNakedPC.com/t/403/tr.cgi?news4

Get more Newsworthy bits on the TNPC Web site:
http://www.thenakedpc.com/newsworthy/

Have you come across something newsworthy? Drop us a line:
mailto:hottips@TheNakedPC.com


** 10. We Get Mail

TNPCer Robert S. liked last issue's "Featured FAQ - Almost Every
file format in the world" and wanted to contribute this site that
covers a plethora of graphic file formats.
CICA Graphics List Image File Formats:
http://www.TheNakedPC.com/t/403/tr.cgi?letters1

Be sure to stop by the Letters to the Editor page for more:
http://www.TheNakedPC.com/letters/index.html


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http://www.TheNakedPC.com/t/403/tr.cgi?class3

+++-----------------------------------------------------------+++


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Copyright (c) 2001, PRIME Consulting Group, Inc. and Dan Butler.
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ISSN: 1522-4422

      



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