What You Need to Know about All Things PC
Volume 3 Number 06Click here to return to the back issues page.Click here to return to the main newsletter page.
The Naked PC - http://www.TheNakedPC.com What You Need to Know about All Things PC Publisher: Lee Hudspeth and T.J. Lee Editor in Chief: Dan Butler Contributing Editor: Al Gordon This issue is for Thursday, March 16, 2000 - Vol. 3 No. 06 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Table of Contents ** 01. Letter from the Publisher ** 02. Windows 2000: In the Trenches (by Al Gordon) ** 03. Digital Subscriber Line: The Horror, Part 1 (by Lee Hudspeth) ** 04. PayPal Update (by Dan Butler) ** 05. Featured Web Site - 2Wire DSL Resource Center ** 06. Featured Product - NoteTab Pro by Fookes Software (by Al Gordon) ** 07. Featured Book - "Influence" by Robert Cialdini ** 08. Featured Tip - Focus on PC Support ** 09. Newsworthy - a potpourri of current events and interesting stuff ** 10. We Get Mail ** 01. Letter from the Publisher SURVEY SAYS! Say, how'd you like to take a couple of minutes and help us make TNPC better? To say we've experienced phenomenal growth over the last 20 months is somewhat of an understatement. We've grown from the 267 original subscribers who received TNPC #1.01 to just over 48,000 reading this issue. We'd like as many of you who can to fill out a quick survey form. This will give us a measure of your likes and dislikes about "The Naked PC," and give you the chance to tell us what you want to see more (or less) of in these pages. Please drop by our survey page and help us (and yourselves) out by completing the form. We really appreciate it. http://www.TheNakedPC.com/t/306/tr.cgi?1survey Speaking of feedback, TNPC's eagle-eyed finance correspondent and long-time colleague Victor Brzezinski spotted this in the "Wall Street Journal" (March 10, p. 6). "Last year, the 10 major U.S. airlines generated more than $90 billion in revenue and net earnings of $4.8 billion. But collectively, they now have market capitalizations of about $25 billion. That means the U.S. airline industry is worth less to the market than Palm. Inc., the recent 3Com Corp. spinoff." One maker of hand-held computers worth more than the entire U.S. airline industry? Hey, high-tech is hot! This weekend Lee was looking for a key ingredient to temporarily cover a leaking roof: a 24' by 100' roll of 6mm polyethylene sheeting (basically, a big tarp that you staple over your roof). None of the hardware stores, retail warehouses, or wholesale roofing suppliers in his area stocked anything over 20', and couldn't get it from their suppliers. His wife suggested checking the Internet, and when he searched on the manufacturer Poly- America, bingo: a product list and a sales contact. He called the salesperson, she looked up who should have it nearby, and a solution was imminent. A lumberyard not on his initial search list had plenty of 28'x100' rolls in stock. Moral of the story: it's no longer reasonable to assume a service or product is *not* on the Internet, from polyethylene sheeting to stories about surfing the Antarctic. Al continues the journey through the thickets of Windows 2000 this issue. Dan has some interesting follow-up news on PayPal. And TNPC has its first classified ad from a vendor that accepts PayPal payments, so be sure to check that out as well. As always, reader support is what keeps TNPC free, so please pass a copy of TNPC on to co-workers and friends (no spam please!) and always say "I saw it in TNPC!" So now you know. +++------------------------- sponsor -------------------------+++ Not enough time to read it all? TextAloud MP3 software converts any text into voice and even to MP3. Imagine being free to relax, get up and stretch, or work on other things while the information you need is read to you. Save your daily reading to MP3 audio files to download to your portable MP3 player, then listen to email, online news, or important documents while you exercise, work or commute. Try TextAloud MP3 now for free and start getting more out of your time. http://www.TheNakedPC.com/t/306/tr.cgi?sponsor1 +++------------------------- sponsor -------------------------+++ ** 02. Windows 2000: In the Trenches (by Al Gordon) A justly irate TNPC reader, Paul O., scolded me for last issue's advice (TNPC #3.05) that Windows 2000 could be installed on the same partition as Windows 98, and I suggested that as an alternative for those who are squeamish about re-partitioning their hard drives. (Re-partitioning is the preferred method.) The idea came from a tech support person at Microsoft who said it could be done that way, and in a quick test it seemed to work for me. But Paul discovered that doing so made Windows 98 inoperative on his system. Upon hearing his complaint, I checked back with a higher level tech support person, and was informed that while it was "technically possible" to install to the same partition, Microsoft does not recommend it because of the likelihood that one operating system will overwrite another's files written to the root or program files folders. He attributed the fact that it had worked for me essentially to dumb luck, most likely because I had moved some items out of my program files folder. At TNPC we always are looking for undocumented, unsanctioned tricks to make your life easier, but certainly not techniques that don't work. We regret the bad advice. In this case, if you don't have multiple partitions on your system already, there is no easy way out: repartition your disks with Microsoft's FDisk (which will erase the drive) or use a third-party utility such as Partition Magic which preserves your data. On the brighter side, shortly after the last issue of TNPC was sent to the server for distribution, Symantec released WinFax Pro Version 10. TNPCers Rob L. and Raymond B. denied me the thrill of being the first kid on my block to get it, but were kind enough to write in with the news. Also, while I remain irate at HP for failing to officially support USB connections under Windows 2000 for its 6200 series scanners, Jeff P. and Jeremiah P. reported that they had success making the USB link anyway. As Jeremiah noted, Windows 2000 comes with a generic HP USB scanner driver, which will recognize the scanner, but you have to manually install the HP scanning software. The main quirk I found is that my system did not recognize the scanner simply when I plugged in the USB cable (the usual USB installation technique). Instead, it was necessary to unplug the scanner, then plug it back in (there's no power switch) so that the scanner re-initialized. On the other hand, since I already had installed my HP software for the scanner's SCSI connection, that did not need to be reinstalled. This points to an interesting quirk about USB for Windows 2000: it very well may work with more devices than officially supported. When I was working with one of Belkin's numerous USB gizmos and could not find a Win2K driver, their tech support staff told me to just go ahead and install the Win98 drivers. This approach is not a sure bet by any means. I have had USB devices appear to install but not actually work under Windows 2000. But If you want to see if a USB device will function under Windows 2000, you might as well just try plugging it in and see what happens. There may be a generic driver somewhere in the Win2K infrastructure or the Win98 driver might do the job. As always, your mileage may vary. And remember that if something goes wrong, the tech support department for the device will disavow all knowledge of your existence. While we are discussing lagging support for Windows 2000, ponder this breathtaking pronouncement from Intuit regarding Quicken and Windows 2000, "Windows 2000 was not available when Intuit was developing the Quicken 2000 software, so we are currently unable to verify, to our satisfaction, the functionality of the product on the new operating system. Therefore, we cannot offer technical support for any version of Quicken on Windows 2000 this year. Quicken 2000 is compatible with Windows NT 4.0 as well as Windows 98 and 95. We plan to test future versions of our software on Windows 2000. A complete list of system requirements for Quicken 2000 is available on our Web site and in the User's Guide." On its face, this would appear to say that Intuit isn't merely going to be late with the Win2K patch, but rather is going to leave Windows 2000 users out in the cold until the release of Quicken 2001. (The company's QuickBooks 2000 bookkeeping software, on the other hand, appears to be supported by Intuit under Windows 2000.) I personally have run Quicken 2000 under Windows 2000 successfully, but Microsoft tech support has linked a shutdown problem to a Quicken component. Microsoft's position is that the issue cannot be resolved without a patch from Quicken. Inasmuch as Intuit does battle with Microsoft (Money) in the personal finance arena and one never knows what corporate skullduggery may have taken place, I asked Intuit spokespeople 10 days ago if they had any clarifications or explanations. They said they would get right back to me. I'm still waiting. You can reach Al Gordon at: mailto:algordon@TheNakedPC.com +++------------------------- sponsor -------------------------+++ Invest in YOURSELF this year! EXPLORE the world of Web LEARNING. Value priced packages available that cover these topics: Microsoft Office (incl. Office 2000), Personal Financial Planning, A+ Certification, Time Management, MCSE Certification, SAT Preparation, HTML, QuickBooks, Photoshop, and many more. Enjoy the CONVENIENCE of learning in your living room and learning on YOUR schedule. Come visit us at: http://www.TheNakedPC.com/t/306/tr.cgi?sponsor2 +++------------------------- sponsor -------------------------+++ ** 03. Digital Subscriber Line: The Horror, Part 1 (by Lee Hudspeth) My trek into the miasma of Digital Subscriber Line (DSL) began officially on March 22, 1999. That's right, 1999, and six months before Jim ordered DSL for his office. (Jim's service took only two months to get ordered and installed). It's been almost ONE YEAR since I decided I wanted DSL. As you'll see in a moment, some of that lag time is my fault (I got so fed up with my local phone carrier GTE last summer that I decided to forget about DSL, and later changed my mind). But is it really "my" fault? When a service provider treats a customer the way I was treated, I think not. I'm sharing my experience to alert you to the problems and pitfalls you may encounter when placing a DSL order with your local phone company. It took a total of sixteen phone calls across this one-year period to get to the point where I now have an actual DSL modem in my hands, and the phone company is waiting for me to call them for some final network settings. I'm purposefully writing this article prior to setting up the modem and software because I don't think the nightmare is over (read: I'm skeptical of the self-install kit process). I'll address the actual install in a subsequent article. I didn't set timers on the first eight calls. The second eight calls totaled 73 minutes, so just doubling that, figure it took GTE 2.5 hours of phone time to get its customer to this point. Rather than belabor each of GTE's individual sins, I'll group them by category and time frame: 1. GTE didn't keep its promise to follow up with me in 4-7 business days re the result of a free line test for DSL compatibility. (Note: I'm only 1,000 feet from the Central Office, it's literally 20 houses down the block.) They *never* called back and I had to escalate to GTE's Executive Customer Relations group. To add insult to injury, the Executive folks admitted there was a complaint record regarding my report of poor service, but even they (Executive) hadn't followed up on it! Eventually a GTE engineer called to say that my line qualified for all levels of DSL. It took them 10 WEEKS to handle this. 2. That's when I temporarily gave up on DSL. (Funny isn't it, how sometimes when you get what you want after a long struggle, if the effort is too great you simply don't care about it anymore? If anyone at GTE Executive is reading: no marketing geniuses are required here... hello, are you dialed in? You should be paying attention to your customers' experiences!) 3. GTE's DSL division sent me email about free installation. They offered to "waive" a $50 Internet access installation fee and "waive" a $340 line installation and modem fee. I prepared to do battle once again, and my cynicism was well founded. 4. On the very first call I made about the aforementioned offer, the representative told me DSL was not available for my line. Remember, I can throw a rock and hit GTE's local Central Office. I used the tried and true technique of calling back a second time, got a different rep, and was told I *did* qualify. This rep said my order for Bronze Plus was officially underway. I had him repeat that good news twice. Oh, I'd have to wait 4-6 weeks to get a call back from a field engineer for a time to schedule the installation. The delay was said to be due to heavy demand for DSL in my area. 5. Two months went by with no call back. (Anyone surprised? Not me.) I followed up and was told, effectively, "Gee we're just so backed up, expect a call any month now." This is a variation on the "it will be done a week or 10 days from whenever you ask" rule that Jim ran into with his order. 6. On February 26th, about ten weeks after my order, a field engineer left voice mail. His first name was Charlie (not really), but his last name was undecipherable because he slurred it and didn't have the common courtesy to spell it out. (So much for good phone etiquette from a FIELD REP FROM MY LOCAL PHONE COMPANY. Sigh.) Charlie told me to call a special phone number re my ADSL order, and to use reference number 9999 (not the real #, but note that it's four digits long). The first time I called this number, after a one minute wait there was a ringing then the call was dropped. When I called back I heard a conversation among some GTE representatives but they couldn't hear me. I'm screaming, "Hello, hello!" I was silently eavesdropping on a conference call. They were talking about an irate customer's DSL problems in plain detail. I'm not kidding! I called a third time and was again a silent partner in the same conference call. Long story short, after several more calls and transfers, Earl (not his real name) answered. Earl listens patiently to the whole story. He says DSL order reference numbers have more than four digits. Then he gets no hits on a DSL record for my phone number. I almost throw up. He gets one hit on a wild-card search and finds a "Lee Hudspeth" in a state a thousand miles away who has a DSL order in process. I give him a rapid-fire version of the entire history on my DSL order. He apologies, gives me his direct line, and promises to set things right. 7. Earl calls me back in 43 minutes flat. I have a new friend, and life has new meaning. He says the order was probably lost in the shuffle during an internal reorganization, and he apologizes again. He will honor the "free installation" deal right now. He can provide me with a field rep, or if I'm technically savvy then he can mail me a self-install kit. Naturally I choose the latter. But... Ex-squeeze me!? A self-install kit!? Which means, all the time I spent waiting for a field rep to call for an on-site appointment was for nothing. I could have done it myself all along, if I had only had the kit. Catch-22. It's conceivable that GTE instituted a self-install kit process during my 10 week waiting period, but it sure would have been nice if they had explained that earlier or proactively sought out customers like me with pending orders for an on-site install. The self-install kit arrived on March 7th. I've read the instructions (three different sets, but I digress), done a parts inventory, and am waiting for a busy client project to settle down so I will have a free day to spend (waste?) with GTE's DSL infrastructure. Think happy thoughts. You can reach Lee Hudspeth at: mailto:leehudspeth@TheNakedPC.com ** 04. PayPal Update (by Dan Butler) Big news in the PayPal camp. No, they haven't expanded the service beyond the United States, yet. Based on all the email we've received we know that it is a hot topic for our readers. We'll let you know as soon as we hear anything in that front. What has happened? PayPal has merged with online bank X.com. I can't say this comes as a total surprise. Records from Internic showed PayPal and X.com sharing the same address. Turns out they were sharing office space early on but now they'll be sharing more than just the space! What does this merger mean to you if you signed up for PayPal? Not much at first. Over time the options you'll have should expand. Investments, mutual funds, and checking accounts are just part of what the merger will mean to you. Originally we weren't going to mention X.com in TNPC due to some problems we had with their Web site, we found it confusing to navigate and somewhat difficult to use. That's been updated now and it looks like X.com has a good set of online banking services to offer. For details on the merger take a look at their press release: http://www.TheNakedPC.com/t/306/tr.cgi?ppnews Or check out this interesting article on the merger: http://www.TheNakedPC.com/t/306/tr.cgi?ppmerger The other big change is a reduction in the PayPal sign-on bonus from $10 to $5. If you missed your chance at a free $10, you can still get $5. Just click the link below to read about some conditions and get started. PayPal is a great way to pay for online auctions and accept credit card payments personally or in your small business. http://www.TheNakedPC.com/t/306/tr.cgi?ppal You can reach Dan Butler at: mailto:danbutler@TheNakedPC.com +++------------------------- sponsor -------------------------+++ NO Inventory -- NO Employees -- NO Products -- NO Hassle! 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(Lee is approximately 1,500 feet from his local office while Jim is 49,000 feet.) There's even a comprehensive glossary of telecommunications terms. http://www.TheNakedPC.com/t/306/tr.cgi?fwebsite ** 06. Featured Product - NoteTab Pro by Fookes Software (by Al Gordon) With all the Web-capable software on the market designed to deal with all the Web-based networks and information sources now dominating today's computing, what world really needs is a good... text editor. Yeah, TEXT editor. As in plain vanilla ASCII text. Fortunately, there is an excellent choice available: NoteTab Pro from Geneva-based Fookes Software, which is well worth the $19.95 list price. Fookes also makes a freeware version, NoteTab Light and a $9.95 "Standard" edition. But the extra functions and speed enhancements in Pro are worth the modest extra charge. The program runs without problems in all versions of Windows, including the new Windows 2000. As with all Windows text editor replacements, NoteTab is not subject to Windows Notepad's pathetic 64 KB file size limit. NoteTab accommodates files up to 16 MB. It has the added charm of making little drain on system resources: as I am writing this, NoteTab is consuming 3.5 MB of RAM compared with 30 MB for Microsoft Word. And, of course, no macro viruses to worry about. Pro includes a spell checker and thesaurus, will give you a word count, do search and replace, supports hyperlinks, can be configured to display nonprinting characters, has a "favorites" feature, and has numerous setup options. Of course, no formatting either. But you can select print and screen fonts, as well as set margins and headers. Besides, the absence of formatting is precisely the point. In theory, Microsoft Office 2000 is Web-savvy. You are supposed to be able to move items to and from HTML formatting with ease, thus enabling seamless desktop to Internet/intranet information exchanges. In reality, what you actually get is a formatting mess. I never know at any given moment how Web content will appear in Word 2000. Sometimes the content will take on the formatting characteristics of the document into which I want to paste it; sometime it clings stubbornly to its Web formatting. I don't even want to discuss what happens with Outlook 2000. With rare exceptions (tabular material being one of them), I find it much easier to copy the Web material, dump it into the text editor to "launder" the formatting, then paste into an Office application. While any text editor can do that, NoteTab shines with more exotic tasks: * You can open up a HTML file, and NoteTab will strip out the HTML tags, leaving you with just the text. * You can paste in an email file full of ">" quoting characters, and NoteTab can strip them. * If line wrapping is off in the text, NoteTab can sort that out also, and there's a function to get rid of the double-paragraph marks typically used for paragraph separation in text files. In other words, NoteTab can clean all the junk out of Web page and email data, so you can format it your way in a word processor. However, it "adds" as well as "subtracts." The program allows you to take text files and turn them into Web pages, providing a variety of shortcuts for putting HTML tags into place. You wouldn't want to do General Motors' Web site with it, but NoteTab can do a lot of routine HTML creation and repair. It's also a nice tool for preparing postings for those ubiquitous Web forms, allowing you to spell check, tidy up spacing, and save a copy for the equally ubiquitous failures of the Web forms to go through. In fact, I find myself using the program frequently when I just want to make a quick note, as I can get a lot of notes jotted down in the time Word takes to open. Less, indeed, can be more. Product information and ordering ($19.95): http://www.TheNakedPC.com/t/306/tr.cgi?fproduct You can reach Al Gordon at: mailto:algordon@TheNakedPC.com ** 07. Featured Book - "Influence" by Robert Cialdini Canned laughter, opera, fraternity hazing, G. Gordon Liddy, Jim Jones, missing wallets -- what do these things have in common? They are used as examples in this remarkably readable account of the methods others use to influence us. Six techniques are discussed with plenty of examples. Each is followed with practical ways to identify and protect yourself against these techniques. As you read this book your awareness of what's happening around you will increase. So buy this book, because you have better things to do with your time than being led down other people's garden paths. http://www.TheNakedPC.com/t/306/tr.cgi?amazon1-us This book is a perfect companion to S.I. Hiyakawa's "Language in Thought and Action" recommended in TNPC #3.01. Combined they give you insight that will prove useful in a world where appearances are increasingly deceiving: http://www.TheNakedPC.com/t/306/tr.cgi?amazon2-us ** 08. Featured Tip - Focus on PC Support Holly Henry-Pilkington is the About.com Guide for PC Support and has put together a great resource page covering dozens of PC support and maintenance issues. From BIOS upgrades to laptop care and maintenance, there are numerous articles and FAQs covering a plethora of PC topics. http://www.TheNakedPC.com/t/306/tr.cgi?ftip +++-----------------------------------------------------------+++ WANT TO GET YOUR WORD OUT? Classified ads in The Naked PC can be yours for the ridiculously low price of $40 per issue. Get your message out to over 48,000 TNPC subscribers. http://www.TheNakedPC.com/tnpcadvertising.html?v3i06 +++-----------------------------------------------------------+++ ** 09. Newsworthy - a potpourri of current events and interesting stuff *-* Corel Office Suite for Linux debuts next month. The WordPerfect Office 2000 for Linux will come in two flavors. The Standard Edition for $109 and the Deluxe Edition for $159. The Deluxe version includes Paradox 9, enhanced technical support, and an entertainment pack. http://www.TheNakedPC.com/t/306/tr.cgi?news1 *-* Corel's rollout gives Linux, the free OS that continues to gain in popularity, two software suites. The second being Star Office which is a free download (for personal use) or $40 if you order a CD with documentation. It's thought unlikely that Microsoft will field a Linux version of Microsoft Office; since the comparable Premium version of Microsoft Office costs $449 it clearly cannot compete on price. http://www.TheNakedPC.com/t/306/tr.cgi?news2 *-* Microsoft admitted to a hole in Windows 95 and 98 that lets the Internet bad guys create a Web page or a Web-based e-mail message that contains a hidden string of characters that instructs the computer to use DOS commands for accessing the keyboard, printer, and other devices. When this happens Windows crashes. D'oh, as if it crashing on its own wasn't bad enough. Seems like a minor bug (which is why MS did not fix it months ago when they found out about it) but they promise to issue a patch shortly. http://www.TheNakedPC.com/t/306/tr.cgi?news3 *-* Microsoft has quietly eliminated LAN features from its forthcoming Windows ME client operating system (the new reported successor to Win98). This may be an effort on the part of the Redmond Rangers to force enterprise users into migrating to Windows 2000. http://www.TheNakedPC.com/t/306/tr.cgi?news4 *-* Speaking of Windows ME, it has been rumored for a third- quarter delivery date. But even with the features being dropped left and right, beta testers now question whether Microsoft will be able to ship the product on time, calling it "mondo buggy." http://www.TheNakedPC.com/t/306/tr.cgi?news5 ** 10. We Get Mail TNPCer Jon B. points out that the WebData.com Area Code Directory is not always accurate. "The suburb where I live has had the same area code since there were area codes, and it's wrong on this site!" Well, much in life is less than perfect. Here's another area code site recommended by a reader: http://www.TheNakedPC.com/t/306/tr.cgi?areacode2 If you have a site that gives more accurate lookups of area codes, drop us a note at mailto:tnpc@TheNakedPC.com Be sure to stop by the Letters to the Editor page for more: http://www.TheNakedPC.com/letters/index.html **PLEASE SUPPORT TNPC BY VISITING OUR ADVERTISERS** +++----------------------- classifieds -----------------------+++ Tired of paying ridiculous prices for ink cartridges? Looking for a first-rate alternative? Save Up to 60-100% Over Name-Brand Cartridges. We offer the highest quality cartridges at the best prices. You get the same quality printing as with name- brand cartridges, but for a whole lot less. We accept PayPal! http://www.TheNakedPC.com/t/306/tr.cgi?class1 +++-----------------------------------------------------------+++ INTELLIGAMER Intelligamer is the intelligent choice in online Computer Game information! 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SUBSCRIPTION SERVICES To subscribe or unsubscribe, surf on over to: http://www.TheNakedPC.com/subscribe.html To make comments or suggestions, surf on over to: http://www.TheNakedPC.com/tnpfeedback.html or send email directly to: mailto:tnpc@TheNakedPC.com Get back issues form our Mailbot by sending email to: mailto:Mailbot@TheNakedPC.com WEB BULLETIN BOARD Check out our 24x7 Web bulletin board. If you've got a technical question about PC issues, or suggestions of your own, this is the place to hang out: http://www.PRIMEConsulting.com/annoyanceboard/ ADVERTISING To advertise in TNPC go to: http://www.TheNakedPC.com/tnpcadvertising.html Mail services provided by Blue Horizon Enterprises, one of the very few "Mom and Pop" operations left on the Web: http://www.bhorizon.com Copyright (c) 2000, PRIME Consulting Group, Inc. and Dan Butler. All Rights Reserved. The Naked PC is a trademark of PRIME Consulting Group, Inc. ISSN: 1522-4422 TNPC Hot Tips:
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