What You Need to Know about All Things PC
Volume 2 Number 11Click here to return to the back issues page.Click here to return to the main newsletter page.
The Naked PC - http://www.TheNakedPC.com What You Need to Know about All Things PC Publisher: Lee Hudspeth and T.J. Lee Editor in Chief: Dan Butler Contributing Editor: Al Gordon This issue is for Thursday, May 27, 1999 - Vol. 2 No. 11 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Table of Contents ** 01. Letter from the Publisher ** 02. "The Unofficial Guide to PCs" by T.J. Lee, Lee Hudspeth, and Dan Butler ** 03. Tech Support Strikes Back! (by an overworked Tech Support engineer with introduction by Al Gordon) ** 04. More on IE5 Favorites (by T.J. Lee) ** 05. NT Dual Boot - Was This Trip Necessary? (by Al Gordon) ** 06. Featured Internet Tip - Dan's No Overhead Search Thingy ** 07. Featured Product Recommendation - Bookmarklets ** 08. Featured FAQ - The Netscape Unofficial FAQ ** 09. Featured Web Site - The Mother of All Excuses Place ** 10. Newsworthy - a potpourri of current events and interesting stuff ** 11. We Get Mail - Comments and Tips from TNPC Readers ** 01. Letter from the Publisher It's here! Our new tome "The Unofficial Guide to PCs" is available for Internet orders (now you know what we've been doing nights and weekends for the last 9 months.) See the first article in this issue of TNPC for the details. Al's previous piece on tech support struck a chord both in the givers and the receivers (of support). Everyone here at TNPC HQ felt that one particular email from an overworked support engineer should be published verbatim (with the engineer's permission). It's our number two article. T.J. continues to explore the idiosyncrasies of favorites in IE5. And Al, perhaps one of the most tenacious technical researchers you'll ever encounter, guides you through the mind-bendingly convoluted steps of cloning NT. As always, reader support is what keeps TNPC free, so please pass a copy of TNPC on to co-workers and friends (no spam please!) and always say "I saw it in TNPC!" +++------------------------- sponsor -------------------------+++ PRIME for Excel 97 We've taken our Excel 2000 utilities and created a set of productivity increasing add-ins for Excel 97. The incredibly useful PRIME WorkBar now rocks in Excel 97. Folder Now is an absolute must-have as well. In addition you get Command Bar Manager, Range Name Popup, Clear History Lists, Name Manager, File Delete, Shortcut Now, Window Manager, Zoomer, nearly a dozen Quick Clicks, and more. Lifetime money-back guarantee. Get PRIME for Excel 97 now for only $12.95 (almost 50% off!). http://www.PRIMEConsulting.com/software/p97xl.html +++------------------------- sponsor -------------------------+++ ** 02. "The Unofficial Guide to PCs" by T.J. Lee, Lee Hudspeth, and Dan Butler Recently we've been hinting at the pending release of our new book, and now it's officially here (pun intended). "The Unofficial Guide to PCs" by Dan, T.J., and Lee is available for purchase over the Internet. What's the book -- affectionately known hereabouts as "TUGPCs" -- all about? Picture this... You decide to buy a new PC. It might be your first. It might be an upgrade. No matter. You're plunking down a big chunk o' change for a small gray box and some peripherals. First you need a checklist, an honest-to-goodness, soup-to-nuts checklist that covers every aspect of buying a PC: components, operating system, software, peripherals, training, price, reliability, service options, upgrades, warranty, channel... we cover it all. You kick some tires, you buy one, and while you're unpacking all the stuff, trying to set the PC up according to -- if you're lucky -- a tri-fold setup brochure the size of a cocktail napkin written in an obscure (that's being kind) style, what do you get? Missing cables, label-less connectors, undecipherable "universal" symbols, disk drives dead out of the box, no sound, pre-loaded software broken or missing... the potential for disaster is tremendous. Even if you get everything connected and running properly, we guarantee there is absolutely no documentation in the box to answer the following question, "What do I do with my PC now?" Is it set up optimally? Should I arrange that 8 gigabyte drive into multiple partitions? Must I live with what the preinstalled software lets me do? Who decided to put all these desktop enhancements on here? I want Windows set up just like I have it set up at work. Hey, this version of Windows is out of date, how to I get the latest version? You get the idea. "The Unofficial Guide to PCs" solves these problems. Chapters on how to buy a PC, assembly, configuration, customization, staying ahead of the hardware and software "feature creep" game, disaster planning and recovery, good habits for disaster prevention, common applications, managing peripherals, using the Internet... WOW! This is a practical, no-nonsense book that tells you precisely what you need to know and do about PCs, not everything you can possibly know and do. Exactly what you'd expect from the folks who bring you truth by the gleaming merciless truckload, issue after issue, in TNPC. The book will be shipping on or around June 15th. That's just around the corner so now's the time to order to get an early copy. $17.99 plus s&h will get you a VERY densely-packed 500+ pages of unvarnished PC truth. (BTW, Amazon's page count of 400 is incorrect.) Click here to order from Amazon: http://www.amazon.com/exec/obidos/ASIN/0789717972/tnpcnewsletter/ ** 03. Tech Support Strikes Back! (by an overworked Tech Support engineer with introduction by Al Gordon) (In reaction to my article "Technical Support and Snipe Hunting" in the last issue of TNPC, I received an essay from a real world support technician explaining how the world looks from that side of the equation. It's an excellent piece, and a very useful reminder to one and all that support technicians most often are doing their very best to help customers despite management systems that burden both the employees and the customers. -- Al Gordon) "I work for an Internet Provider (IP) in Technical Support and am on the phones during my shift. Then, I turn around and do a lot of support work via email from home (and on my own time) to supplement my 'stats.' Ahhh... what is this strange stats construct, you ask? Well, we, the technical support people, are supposed to maintain an average of 3.5 phone calls per hour 'to keep employed.' Email counts as 2.5:1 call, meaning if I answer two and a half emails I get the equivalent of 1 phone call against my stats. So, if I'm short 20 calls for the day I make myself do a minimum of 50 email replies to keep current. However, I'm frequently closer to 40 calls out of sync by week's end; so, I do 100 email during my days off. (Right, big days off.) PLUS, I spend at least another 20 hours a week reading Microsoft Newsgroups, newsletters such as The Naked PC, Jesse Berst's AnchorDesk, etc., to pick up tips, solutions, or just to keep current. Now, why do I run so out of sync to the required goals of my job? Because I get caught in the trap of tech'ing stuff way beyond the scope of what an Internet Provider should be supplying --namely, Microsoft Windows 95/98, NT, Internet Explorer, Outlook Express, Outlook, etc. We may have a company policy that doesn't support Office 97's Outlook or NT networks, but try telling that to a customer who can't get email, connect, or make IE run right. When IE 5.0 was released with few instructions, no details with regards to installing it over the previous beta, or installing it onto Windows 98 -- it was ripe for problems. Plus, Microsoft has NEVER made it well-known that when they mean 'close all open applications,' that they mean going into Close Programs and End Tasking on each and every open application, except for Explorer and Systray. Install after install has been blown due to anti- virus software still running on the system. Another major problem is the over-hyped, but poorly misunderstood, faster than 33.6 kbps speed connections a.k.a. 56k. When v90 Standards was introduced, no one was told that they had to KEEP standard by installing frequent upgrades to keep pace with the IPs' rapid upgrading. A modem that connects one day can suddenly no longer connect when that older v90 can no longer communicate with the latest one. Add in very cheap winmodems which operate off of RAM rather than chipsets and there are problems aplenty. One call simply that a customer's modem will NOT connect and the tech'ing frequently runs to a couple of hours minimum to resolve the issue. For example, today I had a woman whose Outlook Express was, to use the correct technical term, hosed. Dell tech support (she had called them first) already had her reinstall from her Windows 98 CAB files; however, when the same error message 'can't find address book' reoccurred, they said that it wasn't their problem and to talk to the IP. Ha! So I uninstalled and reinstalled that puppy a few more times, renamed *.wab, led her through editing the Registry, etc., until it was obvious that NOTHING was going to make OE work short of a genuine full reinstall of Windows 98. Since she had Outlook 98 on a Dell-supplied CD, I opted to switch her over to that except THAT had no single or custom install -- all versions had been combined with IE 4.01 (which was already on her machine within Windows 98). After a couple of hours, she recognized that this fell squarely in Dell's lap. And, most likely, she will end up performing an FDISK before all is said and done; this on a computer bought in February of this year. Another example is a commonplace Windows system problem: corrupted Dialup Networking. To do a full pull of Window's Communications and a reinstall of all Network components takes a minimum of half an hour. Most of us have to do this at least four times a day with various callers. Get someone who can't work with closing applications via Ctrl+Alt+Delete and the clock ticks towards the hour mark as one sits through reboot after reboot. I try very hard not to be a Microsoft basher; however, they have created an incredibly complex and complicated set of programs that are rife with bugs and/or incompatibilities and they do NOT support it well. It is left to all of the OEMs, or if those companies have poor tech support, then to whomever else can be cornered to make things work properly. An 800 number to an IP is a readymade target. Add in the complication of too many people who are unwilling to learn, even at the rudimentary level of clicking on Help or buying an after-market set of manuals, and things fall apart quickly. When I was in Library School (I have a MA in Library Science), one statistic that was quoted is that 90% of all information is transferred by word-of-mouth. People are more comfortable asking someone else than in reading about it (relatives first, friends second, co-workers third, and trusted experts fourth). However, once someone moves beyond family and friends, finding a common language can be difficult. The individual perspectives vary widely due to age, education, and or regional differences. Nonetheless, phone tech support is here to stay because it has the possibility of being understood -- the tech can keep trying to say it another way and probing until understanding dawns. Additionally, live tech support is the most current. I have an arsenal of tricks and tips that are as current as my latest batch of fixes, email, newsletters, or co-worker's workarounds." +++-----------------------------------------------------------+++ WANT TO GET YOUR WORD OUT? Classified ads in The Naked PC can be yours for the ridiculously low price of $30 per issue. Get your message out to over 23,000 TNPC subscribers. Credit card orders now accepted! http://www.TheNakedPC.com/tnpcadvertising.html?v2i11 +++-----------------------------------------------------------+++ ** 04. More on IE5 Favorites (by T.J. Lee) "I do like SOME of IE5's features, however, at the moment I can't think of any." -- TNPCer Howard Sands My gripe about IE5 not handling my Favorites like IE4 did got a lot of response from TNPCers. First, a lot of you suggested I need to make sure "Launch browser windows in a separate process" on the Tools / Internet Options / Advanced tab is checked. A good tip but I do have this option set. In looking back over my description of my gripe I see that I've not been clear in how I use Favorites in IE5. I do not use the Favorites menu except on rare occasions and some testing shows that favorites chosen from the Favorites menu do work correctly in whatever instance of IE is current at the time. But having found that the large number of favorites I keep for Web surfing makes for an unwieldy series of cascading menus I customize the Links bar in IE giving me in effect multiple favorite menus. This technique worked quite well in IE4. Under the C:\Windows\Favorites folder you should find a folder named Links. Create subfolders under Links and you get folders appearing on the Links bar in IE (display the Links bar via View / Toolbars / Links). Click on the folder and it displays any favorites found therein as a list of menu items. This is great because I can collect a lot of links when working on a given writing project and I juggle multiple writing projects at the same time. As I complained about last issue (but did not make clear) I can't get favorites clicked on from the Links bar to appear reliably when running multiple IE windows. Click on a Link bar favorite in this window and IE over in that other window pulls up the page. Very frustrating, making me wish I had left IE4 installed on the machine. Mind you it's only favorites on the Links subfolder menus that cause this bizarre window focus behavior. Individual favorites on the Links bar work as advertised as does the Favorites menu. Makes me think the problem is a bug in IE5 or that Microsoft never intended for users to create favorites subfolders off the Links folder. Either way it's very annoying. TNPCer Bruce W. suggested I just quit using Favorites (or Bookmarks in Navigator) and switch to a shareware program called Compass. This utility relieves your browser (IE, Navigator, or Opera) of all bookmark chores. It costs $25 to register Compass but there is a freeware "lite" version. http://www.geocities.com/SiliconValley/Way/5500/compass.html Another potential solution in the same price range is NetCaptor that sits on top of IE like a second skin and lets you have multiple tabbed browser windows within the main IE window. http://www.netcaptor.com/ I'll be looking at both these and other options over the next few weeks and will let you know what I think. Keep those IE5 gripes coming and I'll list the top mentioned items in a future issue of TNPC. You can reach T.J. Lee at: mailto:tj_lee@TheNakedPC.com ** 05. NT Dual Boot - Was This Trip Necessary? (by Al Gordon) They said it couldn't be done -- and upon reflection, I probably should have listened to them. Regular readers of this publication undoubtedly know by now that we like to use multi-booting software to enable us to run multiple operating system environments on a single machine. This allows testing new and beta software on the same machine as production system environments; thereby making for "apples and apples; oranges and oranges" comparisons. Windows NT4 Workstation gave me some pause because the methods I had used with Windows 9x -- using a utility such as Partition Magic or Partition Commander to clone one operating system partition to another partition; then managing the multiboot with a utility such as System Commander or Boot Magic -- didn't work with NT. Ironically enough, the problem was that NT has multi-booting capabilities built into it, and it expects to "see" all the available operating systems. My utilities, however, are designed to fool a system into thinking it is the only one on the computer. Therefore, they defeat NT's multiboot capabilities. Technicians at Microsoft and PowerQuest (which makes Partition Magic and Boot Magic) strongly recommended against attempting to try a clone of NT. Instead, they said, it is best to set up multiple operating system environments from scratch. The technicians -- as did one of our readers, John Evans -- said the most effective method is to "bootstrap" multiple instances of NT. Windows NT requires a "system" partition and a "boot" partition. Microsoft acknowledges in one of its own Knowledge Base articles http://support.microsoft.com/support/kb/articles/q100/5/25.asp that its terminology is counter-intuitive. The "system" partition contains a set of files (boot.ini; ntldr; ntdetect.com, and bootsect.dos) that cause NT to load up, which one ordinarily would think of as the boot files. Meanwhile, the "boot" partition contains the NT system file folder. The inviolate rule of NT is that the system partition must be located in the first 2 GB of the first hard drive on the system, and must be on a partition with a file format that NT can read -- for NT4, that's FAT16 or NTFS. The system partition must be visible to the boot partition, but the two do not have to be on the same partition. Otherwise, instances of NT -- boot partitions, that is -- can go pretty much anywhere. Another partition; another hard drive; another folder on the same partition. Also, the boot partition can be a logical partition (part of an extended partition); not just a primary partition. All of that being the case, an optimum approach to installing multiple instances of NT would be to put a minimal installation of Windows 98 (or 95) on the first primary partition of the first hard drive, making sure it is FAT16. This will serve two purposes: it will be the system partition for boot strapping NT, and the minimal installation of Windows 9x will be available for supporting software (particularly games and entertainment packages) that do not run under NT. Then, install instances of NT to your heart's content on logical partitions. This will leave primary partitions free for additional Windows 9x instances (which will require third-party utilities). Also, the DOS- assigned drive letter assignments will be in sync with those assigned by NT. That said, being inherently stubborn -- if not stupid -- I still tried to see if cloning can work. Answer: yes, BUT... But... that I trashed my system three times while figuring it all out, and had to invoke my tape backup software's disaster recovery feature. But... the end result has to be fine-tuned periodically. But...the from-scratch approach described above would work better. Nevertheless, for the record, it can be done: 1) Backup everything. 2) Copy/clone an existing instance of NT (the boot partition). For this task, Partition Magic is the preferable choice, as it has an NT-specific version and drive letter management utilities. This new partition cannot be hidden. 3) NT's built-in disk administration utilities will automatically give the new partition a drive letter assignment that won't conflict with the existing hard disk partition letters (although it most likely will not match the DOS drive letter assignment). 4) You must edit boot.ini to include the new instance of NT. This process is explained in two Microsoft Knowledge Base articles: http://support.microsoft.com/support/kb/articles/q99/7/43.asp http://support.microsoft.com/support/kb/articles/q102/8/73.asp Boot.ini controls the NT multiboot; Boot Magic or System Commander simply invoke boot.ini, which in turn invokes ntldr. (V Communication's System Commander does have an elegant feature of creating multiple boot.ini files with different defaults so as to allow choosing NT instances via the System Commander interface.) 5) You then need to boot into this additional instance. It may be necessary to use NT Disk Administrator to make certain that drive letter assignments match up with those in the other version of NT. And a couple of reboots most likely will be necessary to fix that. 6) While some Registry settings invoke whatever NT directory is in use, a few are hard coded by drive letter. To fix all that, you need to run PowerQuest's DriveMapper utility to change the original drive letter to the new one. (That is, if you cloned partition "C" and the duplicate system is now assigned "H", you're going to need to change the C's to H's.) WARNING: you need to run DriveMapper only on the clone. Don't have it look at all drives. ALSO manually review DriveMapper's proposed changes and allow it to change registry references, shortcuts (.lnk), and .ini files ONLY. DriveMapper has the ability to change drive letter references inside various system files, and letting it do so is what blew up my system. After all that is done, you still are going to have a certain amount of touch-up work to do, such as rationalizing paging files and temp folders. And fixing whatever else might be amiss. When all this is done, you will be running multiple instances of NT. However, you really will wish you hadn't. I did this as a learning experience, and what I learned was given the amount of time it took and the number of times I had to perform disaster recovery, I would have been better off starting from scratch after all. You can reach Al Gordon at: mailto:algordon@TheNakedPC.com ** 06. Featured Internet Tip - Dan's No Overhead Search Thingy This page is a collection of mini-forms that let you access the hot search sites all from one convenient location. Search DogPile? No problem. Want to check on an Amazon book? They've got that. What about Yahoo! city maps, people search, USPS Priority Mail Tracking, MacDownload.com or Shareware.com? All there. A very handy page to have bookmarked. I don't know about the logins that require passwords (I'm a bit leery of keying in passwords on third party pages) but the search stuff is great. http://www.danielc.com/thingy.html ** 07. Featured Product Recommendation - Bookmarklets What the heck is a bookmarklet? Good question, and one that I kept asking myself even after I read their Web site's main page. But after fooling around with them for a while I think bookmarklets are AWESOME! A bookmark is a URL. But a bookmarklet has a snippet of programming code in place of the expected URL. So a bookmarklet is an ordinary bookmark as far as a browser is concerned but when you click on a bookmarklet the browser executes the code instead of switching to a new URL. There are bookmarklets that pop up the current date and time, the number of days till the end of the year (great for those Y2K clock watchers out there), instantly remove a textured background so you can actually read the page (I like that one a lot), hide all graphics or annoying banner ads with one click, and a lot more! Over 150 bookmarklets and all are free. http://www.bookmarklets.com/tools/categor.html ** 08. Featured FAQ - The Netscape Unofficial FAQ FAQs for all versions of Navigator can be found on this unofficial FAQ page. These great FAQs will answer your questions about Web browsing, browser history problems, Communicator email difficulties, and much much more. Get the latest Navigator downloads, fixes, patches, and both new and old DLLs. Running a Mac? No problem they have FAQs specific to the Macintosh as well as FAQs for those running Navigator under Unix. A great resource. http://www.ufaq.org ** 09. Featured Web Site - The Mother of All Excuses Place Need an excuse in a hurry? This site has them all, from original and creative to lame beyond belief. Find the perfect excuse you need to fit any occasion. What's more you can share the excuses you've come up with over the years with the entire world on this fun site. http://members.tripod.com/Madtbone/ ** 10. Newsworthy - a potpourri of current events and interesting stuff *-* Dell Computers has announced that it will offer Red Hat LINUX 6.0 pre-installed on select systems. http://www.infoworld.com/cgi- bin/displayStory.pl?990526.pidellredhat.htm (Beware: this URL may wrap in your email reader) *-* Microsoft is featuring our FREE PRIME Bookmark PopUp tool for Word on their Office Update site. Check out this great freebie. http://officeupdate.microsoft.com/welcome/word.htm *-* Wondering if Office 2000 is worth the upgrade cost? Check out PC Magazine's Top Ten Office 2000 features. http://www.zdnet.co.uk/news/1999/18/ns-8067.html *-* What's with Microsoft and Y2K? Cringley goes to Redmond to find out. A great article on what MS is doing about Y2K and where they're hiding this information. *-* When you start entering numbers longer than 16 digits into any spreadsheet product, you're not going to get precise results. We wrote all about this in our classic book "The Underground Guide to Microsoft Excel" (see page 64) and thought it was old news way back then. Well, Bugnet seems to have just discovered that spreadsheets only track precision to 15 digits and is warning everyone. http://www.bugnet.com/analysis/excel_calc.html ** 11. We Get Mail - Comments and Tips from TNPC Readers Intrepid TNPC reader Steve Begley, who runs a San Francisco-based media training consulting firm, (mediatrainer@begleyconsulting.com) reminded Al that Intel has a multi-software; multi-hardware technical support service called AnswerExpress ( http://www.intel.com/answerexpress ). Most major hardware and software configurations the average user might encounter are included in the service, which also provides anti- virus protection and online backup. Pricing is $99.95 per year. Not cheap, but reasonable for the range of services offered -- particularly the promise of "No waiting on hold. No expensive toll charges." Supported operating systems include Windows 9x, but alas not NT workstation. However, Answer Express sales representatives say that NT support is planned. TNPCer Fred C. says the biggest gripe he has with IE5 is that it takes too many clicks to add a site to his Favorites menu. Pulling down the Favorites menu then clicking the Add option opens another dialog from which you can actually add the favorite. But you can use a handy keyboard shortcut. (Hey, a low tech solution!) Pressing Ctrl+D in either Navigator or IE will add the current page to the bookmarks or favorites menu. TNPCer John D. pointed out that Microsoft has issued a knowledge base article that basically says that Office Express 4 will not print when IE5 is running. MS's "solution" is to install OE5. John's beef is that OE5 is extremely slow compared to OE4. As John puts it, "Welcome to the age of forced upgrades!" **PLEASE SUPPORT TNPC BY VISITING OUR ADVERTISERS** +++----------------------- classifieds -----------------------+++ Dr Patch Limited - Your Offsite IT Department Dr Patch scours the Internet daily looking for the latest patches As patches are posted, we add them to the Collection Check out our special discount prices for TNPC readers! http://TNPC:TNPC@www.drpatch.com/TNPC/SpecialOffer.htm +++-----------------------------------------------------------+++ EXPERT PROGRAMMING FOR HIRE! PRIME Consulting Group provides computer consulting, custom VB and VBA development, WordBasic-to-VBA conversion, and installation scripting services. From utilities to complete application development, we can solve your problem. Email us at: mailto:info@PRIMEConsulting.com +++-----------------------------------------------------------+++ PRECIOUS MOMENTS - HALLMARK ORNAMENTS Former Hallmark dealer is selling 25 yr. private collection. 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If you've got a technical question about PC issues, or suggestions of your own, this is the place to hang out: http://www.PRIMEConsulting.com/cgi-local/annoy.pl ADVERTISING To advertise in TNPC go to: http://www.TheNakedPC.com/tnpcadvertising.html Mail services provided by Blue Horizon Enterprises, one of the very few "Mom and Pop" operations left on the Web: http://www.bhorizon.com Copyright (c) 1999, PRIME Consulting Group, Inc. and Dan Butler. All Rights Reserved. The Naked PC is a trademark of PRIME Consulting Group, Inc. ISSN: 1522-4422 RMH: 669 TNPC Hot Tips:
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