Have you ever tested your anti-virus software?
I recently upgraded from Norton AntiVirus 2000 version 6.0 to Norton AntiVirus 2001 version 7.0. While configuring the new version, I remembered having previously tested one or more anti-virus packages using the EICAR anti-virus test file, and set about to remember what it was I did before. ("EICAR" stands for European Institute for Computer Anti-Virus Research.)
Sadly, Norton's help file doesn't get you very far on search terms like "test", "probe", or "validate". You have to open up the Readme.txt to find it.
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