File Finding Frustration

by Dan Butler

There I am, converting a Word 2000 document into HTML to update a Web site that I maintain. Being somewhat of a stickler for neat HTML, I take the time to strip out all of the extra tags that Word 2000 inserted. Took about 15 or 20 minutes. Not wanting to go through this again I remembered something I saw on the Annoyance Update page about a simple HTML filter for Word. Off I go to Microsoft's Web site to begin the task of tracking down this filter. Couple of clicks later the file in question is almost within my grasp -- or so I thought! After tangling with Microsoft's new registration system for close to half an hour I was finally able to download my file.

Why is it that Microsoft makes it so difficult to get even the simplest update? Used to be that all you had to do to get an update for Microsoft Word was to hit Microsoft's BBS or FTP site and snag the file you wanted. They even supplied a database that made it easy to look up what file you needed. Now they make you jump through all sorts of hoops and ask many invasive demographic questions just to let you have the privilege of a simple download.

For me the whole thing goes a little deeper than frustration. It's the fact that over and over again a simple little task turns into a lengthy, frustrating exercise in futility. It's not enough that I've registered at the site before and can log in with my email address and password. Now I have to come up with a login I.D. and another password. That makes two I.D.s and passwords that I have to keep track of just to log in to their site to download a file.

All told this rabbit-trail cost me 45 minutes going round in circles on the Microsoft site, filling in forms and trying to find a login I.D. that I could remember and that hadn't been chosen yet by someone else.

By the time it was over I had lost my train of thought and all the momentum on the project I was working on originally. There has got to be a better way! Along these lines Fred Langa published a handy URL in his October 21 newsletter, which lets you bypass the Windows Update wizard. This is a great time saver and you can use it to browse the available updates and download them directly, without any goofy registrations either! Be sure to check out Fred's newsletter if you aren't already a subscriber.

Direct Windows Update:
http://www.microsoft.com/windows98/downloads/
corporate.asp

Visit Fred Langa's site and check out his newsletter:
http://www.langa.com

Visit the Annoyance Update at:
http://www.PRIMEConsulting.com/annoyances/
officeupdate.html